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Hutchison 3G UK Ltd - 3 (Three) (Read 55,269 times)
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Hutchison 3G UK Ltd - 3 (Three)
Aug 9th, 2003 at 4:43pm
 
Does anyone have a geographical number for Three Customer Services ???

0870 7330333

Thanks in advance,

Daniel
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« Last Edit: Nov 14th, 2005 at 9:04pm by Dave »  

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Re: Three (3) Mobile Phone Company - 0870 7330333
Reply #1 - Nov 23rd, 2003 at 11:49am
 
0141 204 8600 could be their call centre but people have had mixed results.
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dennisinuk
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Hutchison 3G UK Limited
Reply #2 - Jun 14th, 2005 at 10:20am
 
Hi all. Anyone knows the geographical number for network 3's customer service number 0870 7330 333.

Their customer service's address is 3 Customer Services,
Hutchison 3G UK Ltd, PO Box No 333, Hemel Hempstead
HP2 7YW.

Thank you.
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Re: Hutchison 3G UK Limited
Reply #3 - Jun 14th, 2005 at 12:43pm
 
Have you tried 01628 765000, listed in the database?
It is listed as the alternative for 0870 7330432, which apart from the final three digits, is the same as the 0870 that you provided.

Hope this helps and please post back to say whether or not it worked Grin
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Re: Hutchison 3G UK Limited
Reply #4 - Jun 14th, 2005 at 4:29pm
 
The entry that we have in the database actually states in the
Other Info
field -
Quote:
also 0870 7330333 [333 from 3 mobile](ask for Glasgow or get Bombay) 0141 2048674 also works weekends

When you do a Number Search, it doesn't look in this field. As additional associated 08xx numbers are also put in this field, you need to put the number (correct format ) in the
Company Name
as well, until Daniel can find a way for the Number Search to include this field also.    Undecided
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Geographical number removed '3 mobile'
Reply #5 - Mar 12th, 2008 at 9:35am
 
Not sure if this is the right forum for this entry .
Just tried to call 3 mobile to check my bill and the number we have listedfor the geographical number is no longer in use., and a recorded voice tells me to call the 0870 number.
But the 0845 number still works.
Entry is for
Three [3] - (Hutchinson Telecom 3G)  0870 7330333  0845 3550397 01442 456000

peter
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three (cellphone firm) customer help line
Reply #6 - Apr 21st, 2008 at 10:12am
 
    * Who is the company? three (the cellphone firm)

    * What is the nature of your call? Customer services, complaints, new business etc. customer services (seemingly for many kinds of query, therefore always very busy!)

    * Where is the company based? A full address is always useful.
3 Customer services
Hutchison 3G UK Ltd
PO Box 333
Glasgow
G2 9AG


    * Why do you want to contact them?
I don't have one of their cellphones so can't use the free number - I have a mobile internet modem (pretty good for most uses, by the way, including outside UK, but tends to "drop the line" every so often). I had a problem two weeks ago and have twice sent "emails" through teh website without response let alone help. And I phoned the 0870 number twice for fifteen minutes before giving up

The 0870 number is 08707 330 320.

Thanks, guys!
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Eric Deeson, Birmingham
 
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Re: three (cellphone firm) customer help line
Reply #7 - Apr 21st, 2008 at 10:20am
 
There are a number of Three [3] entries in the database. 01628 765000 is a customer services number, as is  01442 456000. They might be able to help you with your enquiry.

Please let us know how you get on.
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Re: three (cellphone firm) customer help line
Reply #8 - Apr 21st, 2008 at 10:32am
 


Very many thanks! The former number got straight through to a human, who when I played innocent, put me through without comment to the usual help desk.

Worth adding to the 0870 database.

The latter number is no longer in use, however.

Thanks again!

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« Last Edit: Apr 22nd, 2008 at 10:55pm by DaveM »  

Eric Deeson, Birmingham
 
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Re: three (cellphone firm) customer help line
Reply #9 - Apr 21st, 2008 at 10:53am
 
01628 765000 is already in the database, however we can probably get the 0870 number you mentioned added alongside for future reference. Also, thanks for confirming that 01442 456000 no longer works.
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Re: three (cellphone firm) customer help line
Reply #10 - Apr 21st, 2008 at 10:55am
 


Thank YOU, very much

End of topic!
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« Last Edit: Apr 22nd, 2008 at 10:55pm by DaveM »  

Eric Deeson, Birmingham
 
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Re: three (cellphone firm) customer help line
Reply #11 - Apr 21st, 2008 at 8:56pm
 
jgxenite wrote on Apr 21st, 2008 at 10:53am:
… Also, thanks for confirming that 01442 456000 no longer works.

It "no longer works". In what way does it "not work" I wonder?  Roll Eyes

It is in fact still in service and has a recording played out when called stating that it is "no longer in service". This suggests that it still goes through to the 3 office as it did so before and is probably one of a block of numbers they have. Simply removing it from the database may mean we loose this vital clue.

Indeed, subsequent numbers answer as "3". They request payment cards ie Maestro etc.

456xxx:

001 through to 049 Sales all the same and are also the same as 0800 3586796 and 0870 7330330
050 Menu for 1) mobile and 2) broadband service the same as 0870 7330333!
051 as 001
052 as 001
053 says that before you are transferred to customer services agent, do you want to participate in feedback about today's call? It then goes through to the queue.
054 says that the department is now closed (no idea which one) and that they are open Mon-Fri 9:00-17:30
055 as 054
056 You were called about a new service - can be connected to an advisor
057 Straight to customer services - no menu
058 Customer Options Team
059 Employee Offer Line
060 3 Payments
061 as 060
062 as 060
063 as 060
064 3 Automated Payments System
065 as 064
066 through to 075 as 001
076 This department is now closed. It is open Mon-Fri 8:30-17:00
077 through to 099 as 050
100 No longer in service
101 No longer in service
102 through to 111 as 001
112 No longer in service
113 through to 121 as 001
122 Recently called about a "fantastic product"
123 Phone Insurance Activation
124 Orders menu
125 through to 194 as 050
195 "Welcome to 3" followed by "calls may be recorded", then straight through to customer services
196 Dep't closed (Scottish voice). Opening hours Mon-Wed 0800-2100 Thu-Fri 0800-2200 Sat 0900-2000 Sun 1000-1800
197 No longer in service
198 as 050
199 through to 200 as 001

0845 3550397, 0800 3586795 and 0800 3589571 answer the same and go straight to a queue.

0800 3586806 says you were recently called about a "fantastic" product from 3 and can put you through - Scottish voice, so maybe goes through to Glasgow office

01628 765000 appears to be switchboard as it now says the offices are now closed and offers no way of forwarding calls outside office hours.



0141 81436xx:

600 3 Mobile Device Repairs
601 Technical Repair Line
602 TRS
605 Technical Repair Line
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« Last Edit: Apr 21st, 2008 at 11:58pm by Dave »  
 
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Re: Hutchison 3G UK Ltd - 3 (Three)
Reply #12 - Apr 23rd, 2008 at 9:10am
 
You've been busy Dave, Another cracking set of numbers.

As an aside, to call 3 I usually use the mobile number given, and that goes straight through.
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Re: Hutchison 3G UK Ltd - 3 (Three)
Reply #13 - Apr 23rd, 2008 at 8:39pm
 
The menu on the main 0870 7330333 number has 1) Mobile services 2) Broadband services. Selecting option 2 refers to another 0870 number, so I wonder whether broadband is dealt with elsewhere or possibly by a third party provider.

Regenersis provides services to Nokia and others. Its website shows 3 is also one of its customers, although that's not to say it's for 3's broadband services. The thread for Regenersis is here.
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« Last Edit: Apr 23rd, 2008 at 8:39pm by Dave »  
 
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Three Mobile 0870 3331829
Reply #14 - May 18th, 2008 at 1:24pm
 
Sorry if I've missed it anywhere but I did check and couldnt find any posts for this and this number is not in the geo lists.

0870 3331829 is the number I've been told to ring by customer services and I cannot find the alternative for it. I've tried every other dept to see if they can put me through to the correct but they only quote this number
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