saxo_appeal wrote on Nov 23^rd, 2009 at 5:25pm:

Hi and welcome to SAYNOTO0870.COM.

I have now removed these two numbers from the database. As I said above, Ebuyer's numbers are 01430 4336xx and 7xx.

It is entirely possible that, having become aware that the proper (01430) numbers for general customer services had been compromised following their listing on this website, that they now have moved them to other numbers not in these ranges.

idlehanz wrote on Nov 26^th, 2009 at 11:07am:

Hi and welcome to SAYNOTO0870.COM.

Splendid work! You've done it! 

Business to Business Sales is on quite a few other nearby numbers as well. I believe that the non-business number we were looking for is 01430 433780, so I've listed this!

See how long it takes them to change it. 

It must cost them a lot to keep swapping their numbers over all the time...

indeed. Internal admin costs. That's why I think eventually they will want to stop playing the game and just accept that some people will always look for an alternative whilst others will accept0870 type number without any question. They will still get some revinue.

mainbass wrote on Nov 26^th, 2009 at 12:00pm:


Has anybody had any luck with Mr Sanchez?

You could try 01430 433731 - Ebuyer reception

Thank you Armando,

Strategically, it's probably to your benefit to maintain your 0871xxxx number(s) to keep some revinue streams and not upset the balance of your company so much. As otherwise I'm sure your customers will see the short fall added in small extra margins on products.

Equally, I'm sure most of your repeat end user customer, which is a relatively high percentage, are more than used to using eNotes and do use this when necessary. Only choosing to call if something cannot easily be resolved through this route.

In the past 10 years buyer habits have change that much, that many people are more reluctant to call, perfering to email. Certainly with in the sub 40years age range. Above 40 years I'd still say that telephone is probably preferable if there's an issue.

Anyhow, thank you again.

By providing that number you open yourself to more positive feedback, allowing consumers who really do not wish to use 0871 to have a choice.

Thanks Armando, your actions have increased my respect for Ebuyer. It's rare that as a company gets bigger its quality of service doesn't degrade, but Ebuyer has shown that it values customers countless times - I can speak from personal experience on this.

As idlehanz pointed out, many younger people tend to prefer email and eNotes as a method of contact instead of telephone. One thing I would like to point out is when you attempt an RMA in most cases you have to call to get it authorised. Incidentally, that's why I'm on here looking for the alternative number

Perhaps it would be an idea to offer a landline number for this situation. I know the number is 0845 instead of 0871, and as such will be inclusive on most landline packages and cheaper on others, but my mobile is my main tool for calling and I wouldn't call any 08 number if I can help it. Failing that, a callback service could be used or include RMA's in the eNote system. The former would obviously be expensive and probably not viable, but I seem to remember in the past RMA's used to be authorised online, and I don't think anything is said over the phone that couldn't be dealt with via eNote.