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SAYNOTO0870.COM › Main Forum › Geographical Requests › 1&1 Internet

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1&1 Internet (Read 81,238 times)

rubycon

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Posts: 1

1&1 Internet
Nov 23^rd, 2003 at 5:38pm

Does anyone in here know a way of contacting a real person at this conpany( 1&1 internet)? I recently signed up for webhosting package and had reason to attempt to use their support. It was aweful! I tried to open a dialogue with them about my experience, and that was aweful. These people NEED TO KNOW their customers experience. I could use a direct phone number for anyone at executive officer level at their uk hq, or similarly an email address?
TIA

« Last Edit: Nov 25^th, 2005 at 9:37pm by Dave »

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Forum Admin YaBB Administrator Offline Posts: 374 Gender:	Re: 1&1 internet Reply #1 - Nov 23^rd, 2003 at 6:20pm You could try their Billing Hotline on 01753 490400 Please let me know if you have any luck, Thanks Daniel
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: 1&1 internet Reply #2 - Jul 18^th, 2004 at 7:27pm I've been after this one myself. I've tried 01753 490400 and it's out of service. I suspect 08708 503 305 will translate to 01753 4904??. 01753 490401 Has a recorded message saying that they are away for the Easter break! (Yes I've just called it!) 01753 490402 Is the billing hotline.
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DaveM

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Du vin, du pain, du
Ibuprofen ¡

Posts: 845
Peterborough
Gender: male

Re: 1&1 internet
Reply #3 - Jul 18^th, 2004 at 11:08pm

Daniel, The number you gave they have disconnected.

I know it's sad Dave but I carried on from where you started, and got the following (which will probably upset them but who cares !!)

01753 490390 thru 400 are NC
...401 - Support	~	...413/414 - NC	~	...441-446 - Fax
...402 - Billing	~	...415/416 - NIU	~	...448-449 - Fax
...403 - Support - SEH	~	...417-429 - NC	~	...450 - Ans
...404 - Support - *	~	...430-432 - Ans	~	...451 - Accounts
...405 - NIU	~	...433 - Marketting	~	...452 - Ans
...406 - Support	~	...434 - NC	~	...453-454 - NC
...407-409 - NC	~	...435 - PR Dept.	~	...445 - Ans
...410/411 - SEH	~	...436 - Live?	~	...456/457 - Live?
...412 - Billing	~	...437-440, 447 - NC	~	...458-470 - NC

Key:-

* - 24hr cover; redirects to live person	NIU - Registered to 1&1 but Not In Use
NC - No connection	Live? - Probably in use; try and see
SEH - Server Emergency Hotline	Ans - Answering machine

« Last Edit: Jul 9^th, 2005 at 6:19pm by DaveM »

It stops hurting when I stop banging it against the wall !!

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lab Newbie Offline Posts: 1	Re: 1&1 internet Reply #4 - Dec 12^th, 2004 at 11:36am Currently: 01753 490403 - server emergency hotline ...404 - 24 hour support
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Damester

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Posts: 5

Re: 1&1 internet
Reply #5 - Mar 18^th, 2005 at 10:55am

Nice work DaveM

rubycon I have been using 1and1 for a couple of years.
I find the functionality of there admin page means you never really need to contact them. That is my reason for using them.

Unfortunately trying to get good technical support is not an option, as they just have call centres with non technical people.

If you want someone with good telephone technical support I would recommend www.redstation.co.uk they have plenty of time and know exactly what they are talking about, although they are sometimes engaged it's always the smaller comapnies that offer a more profesional and personal service.

Not happy with 1and1 write a letter.

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Damester Newbie Offline Posts: 5	1&1 Internet - Need local number Reply #6 - Mar 16^th, 2005 at 11:01am There is a big ISP called 1and1 Internet website: www.1and1.co.uk They have numbers: Customer support: 08701 630 870 The fax is: 01753 490444 so I imagine there main number is similar to this. I've already called them and they advised that you cannot call them abroad. Might just change ISP and make it clear why.
Back to top	« Last Edit: Sep 15^th, 2005 at 1:26pm by Dave » IP Logged

Damester Newbie Offline Posts: 5	Re: 1&1 Internet - Need local number Reply #7 - Mar 16^th, 2005 at 11:07am Further Details found on searching net. They Are an Internet Service Provider based in Germany UK Headquarters 1&1 Internet Limited The Nova Building Herschel Street Slough, SL1 1XS United Kingdom Tel. +44 8708 503 305 Fax +44 1753 49 04 44 E-mail: support@1and1.co.uk Internet: www.1and1.co.uk
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jrawle Supreme Member Offline Posts: 708 Didcot, Oxfordshire Gender:	Re: 1&1 Internet - Need local number Reply #8 - Mar 16^th, 2005 at 12:13pm They seem to have numerous fax numbers starting 490 44, and the number for their press office is 01753 490 435. It might be worth trying some numbers in that region.
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Damester Newbie Offline Posts: 5	Re: 1&1 Internet - Need local number Reply #9 - Mar 16^th, 2005 at 1:56pm Yes, Think I've found it. 01753 490 401 - This goes straight through to customer support. Should I add this to the database?
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Tanllan Supreme Member Offline Posts: 797 Gender:	Re: 1&1 Internet - Need local number Reply #10 - Mar 16^th, 2005 at 2:01pm Yes, please. Thank you for the speedy confirmation and helpful offer of adding. Well done.
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Damester Newbie Offline Posts: 5	Re: 1&1 Internet - Need local number Reply #11 - Mar 16^th, 2005 at 2:45pm Okay Added it. It's my pleasure, I think this website is a great idea and shows how the public can stop corporate fists from dominating us!
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DaveM

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Re: 1&1 Internet - Need local number
Reply #12 - Mar 18^th, 2005 at 2:14am

Please note that it's 1&1 Internet Ltd, the website at www.1and1.co.uk and also www.oneandone.co.uk (redirects)

That is probably why it wasn't picked up that the number is already in the database.

Please check the link given by Jonathan above to the original posting by myself, where I researched the complete 1&1 phone systems.

« Last Edit: Sep 15^th, 2005 at 1:28pm by Dave »

It stops hurting when I stop banging it against the wall !!

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philipwinfield Newbie Offline Posts: 3	1and1 Billing Number Reply #13 - Apr 22^nd, 2006 at 2:19pm Hi - anyone know what the Georgraphical is for 08701630829? They've already charged me twice and have not refunded this and now they're going to rip me off for sorting out their mess on the phone.
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: 1and1 Billing Number Reply #14 - Apr 22^nd, 2006 at 2:50pm philipwinfield wrote on Apr 22^nd, 2006 at 2:19pm: Hi - anyone know what the Georgraphical is for 08701630829? Hi Philip, Ive moved your post onto the existing thread for 1&1. As you can see, there are some alternatives above. From DaveM's search above, try 01753 490402 or 412
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