Barbara
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Yes, I tried holding for the survey which never happened last week. When I did speak to them, they couldn't answer the question, one has no proper right of appeal over anything. I tried emailing them for advice as I wanted a definition in writing, I got a response promising me a reply within 3 days followed by an email saying it has been passed to the "relevant section" and I will receive a reply "in due course"! I responded saying I had to complete forms urgently to THEIR timetable and, guess what, the same two emails again, which, incidently, refer you to the 0870 numbers if your query is urgent (the one for which I had already used the geo equivalent and they couldn't help!!) What can one do when it is not just the type of number but the inability of the organisation to do ANYTHING?
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