Anyone got a non-geo equiv for that number?

The basts keep you hanging on the phone for more than half an hour, at nasty non-geo rates!

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Works like a dream! 

Doesn't even go through the normal menus and stuff, just puts you straight to an operator.

I don't know how you find these numbers, but keep up the excellent work.

Does anyone have a geographical number for TFL Oyster ticketing enquiries and refunds. The one listed on this site no longer works and I have sent a notification email through about it.
Thanks

This is the listing on the database :
"Transport for London (TfL) - Oyster Card    0845 330 9876  020 3031 9337    Oystercard Ticketing & Refunds
Also for: 0845 330 9881"


I used the 020 3031 9337 number in August and it worked fine but now it just gives an error message and tells me to redial, followed by an engaged signal.

Thanks Dave - I will try to call the 0845 number from a phone that does not charge me an arm and a leg for the  pleasure ( ie not my Virgin Media "service" and see if I can find a geo number. Will let you know if I have any success.

Capt.Rabelais wrote on Sep 20^th, 2010 at 10:58am:

Welcome to SAYNOTO0870.COM.

Feel free to put in a FOI request. Perhaps via WhatDoTheyKnow so we can all see it. There's no guarantee that they would provide the number(s) though.


OTOH, to sleuth the number, we really need to find out where the call centre is based. Does anyone know the company and/or location? Perhaps requesting this information in the FOI would be helpful, as, even if they won't divulge the phone number, they may gave the company's name and possibly the address where calls are handled.

Capt.Rabelais wrote on Sep 20^th, 2010 at 12:12pm:

Looks as though TranSys has recently handed over the contract to Cubic:
http://www.itpro.co.uk/626137/transys-hands-over-control-of-oyster-travel-cards

See also, from August 2008:
http://www.theregister.co.uk/2008/08/08/oyster_card_cancelled/


FOI doesn't apply to private companies and I feel that requesting the number is unlikely to yield results, although you are obviously welcome to try.

There is no reason to say that TfL definately won't release the number if you put in a FOI request.


The question is, where (what company) answers the phone calls? Is it Cubic, or does it only deal with the technical side of it? Perhaps TfL has appointed an outside call centre company to answer calls.

I suggest that the following be submitted to TfL under FOIA:

I would like some information on the Oyster Card Helpline, whose published number is 0845 330 9876:

1. What organisation answers calls? Are they answered by an outsourced provider, or in-house by TfL?

2. Where are they answered? Please provide an address.

3. What is the landline telephone number(s), which begins with the digits 01 or 02 to which the number 0845 330 9876 points?

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It is also worth noting that the published number for London Underground is 0845 330 9880, a similar 0845 number to that of Oyster, and that the main TfL contact page gives the same address for both: 55 Broadway, London SW1H 0BD

Whilst other 0845 numbers on that page are not 0845 330 98xx ones, it does suggest that there may be something in common with those that are similar.  

It may also worth noting that the Oyster textphone number is 020 7027 8511.