Does anybody have number for top up tv?

this site is an excellent idea - looks like it will be really useful.

If you want to register your displeasure with the Topuptv director responsible for making us have to call 0871 (at 10p per minute 7 days a week) for their customer services you can do so by emailing David Chance using the email address of david@topuptv.com

So far I have been unable to change his mind regarding the 0871 thing.  His view seems to be that we are getting the channels for a low price so if we want to call up then we must expect to help his company's profitability

Thanks for telling us this but all that means is that Thus provide the 0871 call routing and revenue sharing service.  It does not tell us how to contact Mgt management (www.mgtplc.com) who run the call centre for Topuptv.

All attempts to get a non geographic telephone number for Mgt management result in failure and anyhow even if you could find a number to call their main switchboard non geograpically and asked them for Topuptv customer services they would undoubtedly tell you to call the 0871 number?

I recommend all TopUptv customers emailing their unhappiness over this matter to David Chance who actually runs the company using the email address david@topuptv.com

MGT TRUSTEE LTD.
CHAPELTON DRIVE
08708407000
KY2 6QJ
KIRKCALDY

this help any 1?

Does anyone have any geographic numbers for the customer services department or customer sales lines of TopUpTv (www.topuptv.com) or the people who run the customer call centres for them (www.mgtplc.com). ; The customer services department of TopUpTv is on 0871 2712712 and their new customer sales line is on 0870 0543210.

TopUpTV's head office is at 2nd Floor, Riverside House, 20 Old Bridge Street, Hampton Wick, Surrey KT1 4BN but there is no phone number listed with Directory Enquiries there.  Also Mgt PLC's head office address is at 8 Golden Square, London W1F 9HY and their customer service centre is at Cluny Court, John Smith Business Park, Kirkcaldy, Fife KY2 6QJ.  But the only numbers listed for MGT with directory enquiries all begin 0870.

But surely someone somewhere must have a geographic number for MGt in London or Kirkcaldy or for TopUpTv in Hampton Wick?

Surely even with those little yellow gnome hats they must still have a real phone number somewhere?

I look forward to your suggestions.

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Thanks for this.  The mistake I made was not to fail to use the Business tab but to fail to include spaces between Top and Up and Up and Tv.  And since I tried all possible variants of Mgt (who annoyingly fall foul of www.bt.com/directoryenquiries stupid 4 letter minimum rule of which BT, BBC and ITV also all fall foul) I assumed the worst in this case.

I will give this number a try tomorrow and see what happens but feel sure I will be told to call 0871 etc for their customer services.  Of couse it might be more interesting to ask to speak to Ian West or Matt Seaman and see what happens.  I believe that David Chance (another TopUpTv Director) sadly does not work full time at the Top Up Tv offices as he is busy with other money making ventures.

Regarding other terms:-

CLI = Calling Line Identity which is the number shown by Caller Display.  It is not an 0870 specific issue.

NGN = Non Geographic Number.  These are numbers that start 03 to 09 rather than 01 to 02, that generally cost you more money to call, are excluded from BT Option 3 and BT's standard off peak pricing for 01/02 calls.  They are the reason that this website had to be created.

CPS = Carrier Pre-Selection.  A service provided by Tiscali, Talk Talk, Onetel etc that lets calls on your BT line be routed via their network without having to enter an indirect access code first each time.

Local Call Rate = A non existent call rate no longer in use and abolished by BT on 1st July 2004.  However BT still attempts to attribute this term to calls prefixed by 0845 despite Trading Standards believeing that such claims are misleading and illegal.

I can' think of any other jargon we use in particular but if there is something that is confusing you then please let me know.

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I used 118118.com, which often comes up trumps, but not in this case.

Annoyingly, it saw MGT and listed all the companies with "Management" in their name! I discovered that entering M G T solved this problem (but then it only listed the 0870 number anyway).

I emailed TopUpTV over their breaking ASA/CAP & OfCOM guidelines over their 0870 & 0871 numbers and got a reply back from Matt Seaman, Sales and Marketing Director:-

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Now the reply to me doesn't specifically state that he is going to put the cost of these numbers on their website so I emailed him back and not received anything as yet.

One thing I noticed though from his reply is that it seemed to me that he is aware that ASA/CAP can't do anything over their website but obviously OfCOM is a different matter for which he does state he always intends to stay within OfCOM rules.

If I haven't got a reply to my follow-up email within a week, I'm going to pass this on their local trading standards area.