CJT-80 wrote on Jan 13^th, 2014 at 11:41am:

Thanks. I've removed Philips from the Hall of Fame.

The support menu on 0844 338 0489 can be reached by dialling the online shop on 0800 331 6016 and selecting the option for technical support. 

There are still, however, other support numbers we don't have an alternative for. If someone would like to do some more work on this then that will be much appreciated.