jrawle
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I think you can make claims for special delivery online. I just tried it, you click "Provide more details" and fill in the fields. It gives that phone number, but you can click "Report a problem" underneath to send an e-mail.
You might think e-mails go into a black hole, but once I used it to report a package that went missing, and ended up getting a cheque for the full loss! And that was for first class post, not even special delivery!
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