Only an 0845 but they are a pain when they can take 10 minutes... and you are having to pay to complain.
Newbie - so tell me how I should post requests if I got it wrong.
http://www.ford.co.uk/ie/gen_contact/-/contact/-/-/-/-Customer Relationship Centre
For any customer assistance on your existing product or service provided by Ford Motor Company, please contact The Customer Relationship Centre on:
Telephone: 0845 841 1111