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SAYNOTO0870.COM › Main Forum › Geographical Requests › Ryanair

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Ryanair (Read 186,948 times)

Dave

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Re: Ryanair
Reply #15 - Apr 15^th, 2006 at 2:30pm

jamesbond wrote on Apr 15^th, 2006 at 2:22pm:

All I can tell you is that using the 0207 from a landline, it should be 3p

That's to call an Irish "landline".

1899 charge 1p/min to landlines in Ireland and 15p/min to mobiles. I've just called the number and the 1899 announcement says "15p per minute." So that seems to confirm what I was suggesting; that this number is not charged at landline geographical rates. Is this a similar anomaly in the Irish numbering scheme as 0845/0870 is in the British one?

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jamesbond Senior Member Offline Posts: 301 Suffolk Gender:	Re: Ryanair Reply #16 - Apr 15^th, 2006 at 2:38pm All I can tell you, is that I have telephoned both of these numbers and I do believe that I have been charged the 3p per minute and not at the mobile rate. Certainly strange! James Bond
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Ryanair Reply #17 - Jun 2^nd, 2007 at 6:27pm Some numbers and email addresses on Ryanair Campaign (www.ryanaircampaign.org) here.
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joydey

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Ryanair Customer Services
Reply #18 - Jan 23^rd, 2009 at 1:41pm

Sorry - am new to this site - so apologies if I am posting this in the wrong section?

This is regarding Ryanair. Just to say I used the Customer Services provided by SAYNOTTO0870 and kept getting cut off. I tried the special assistance number (as I had got through on that before) but they wouldn't/couldn't transfer me. I was told that Customer Services is no longer in Dublin. It has moved to Romania and Slovakia. They tried to give me an 0870 number but I told them I was calling from abroad (true) and so was given another international number - for customer services ... +353 12480856. The customer services number of +353 12497791 doesn't appear to work anymore.

I hope this is of use.

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Dave

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Re: Ryanair Customer Services
Reply #19 - Jan 23^rd, 2009 at 2:33pm

joydey wrote on Jan 23^rd, 2009 at 1:41pm:

This is regarding Ryanair. Just to say I used the Customer Services provided by SAYNOTTO0870 and kept getting cut off. I tried the special assistance number (as I had got through on that before) but they wouldn't/couldn't transfer me. I was told that Customer Services is no longer in Dublin. It has moved to Romania and Slovakia. They tried to give me an 0870 number but I told them I was calling from abroad (true) and so was given another international number - for customer services ... +353 12480856. The customer services number of +353 12497791 doesn't appear to work anymore.

Thanks. I've amended the entry to list +353 12480856 instead.

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joydey

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Ryanair
Reply #20 - Jan 25^th, 2009 at 2:14pm

I recently notified of a change in Ryanair's International Number. However, I tried to use it today - as I need to speak with someone regarding a booking. They don't have an email service you can use so the only option is to phone customer services. I am currently phoning from abroad but was faced with an answerphone message giving opening times (until 5pm on Sundays) - my phone call was at 13.50 but the message states that you have to ring an 0908 number from UK or Ireland at £1 per minute - no other option. Does anyone have any additional or new information on how to get through to Ryanair without having to spend £1 (or 1.35 Euros) per minute? Angry

« Last Edit: Jan 25^th, 2009 at 2:39pm by Dave »

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lompos Supreme Member Offline Posts: 791	Re: Ryanair Reply #21 - Jan 25^th, 2009 at 4:11pm Ryanair currently give the following numbers on their website: customer services: +353 1 2480856 (which you say doesn't work) and +353 1 8121676 baggage claims: +353 1 8121671
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sherbert

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Re: Ryanair
Reply #22 - Jan 25^th, 2009 at 4:14pm

joydey wrote on Jan 25^th, 2009 at 2:14pm:

Does anyone have any additional or new information on how to get through to Ryanair without having to spend £1 (or 1.35 Euros) per minute? Angry

I would guess by charging these ridiculous amounts, enables them to offer such cheap flights. There is always a reason why something costs so little. Buy cheap pay twice.

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joydey

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Re: Ryanair
Reply #23 - Jan 26^th, 2009 at 8:49am

I agree. I accept that Ryanair (among others) often offer cheap flights and will find other ways to make money - although I have seen reports that Ryanair are the worst for "add-ons". I accept (and include) the charges for pretty much all the extras, even though I consider all taxes and extras should be displayed "up front". Easyjet seem to have (finally) complied with the regulations. However, some of Ryanair's policies seem unreasonable and unnecessary. I'm not sure how they get away with not providing an email address or being more reasonable with call charges. 0870 is costly enough - but having to call a premium rate number - especially when you have to hold on for 5 minutes (at best) until you get to speak with someone. It's naughty. The last call I made to Customer Services took me 45 minutes to speak with a real person - and then I got cut off! I know the answer is "don't fly with them then" - but surely they can still make a profit without being so sneeky about it.

I understand that the Government are leaning on Ryanair to comply with regulations. We'll have to wait and see I guess.

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sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: Ryanair Reply #24 - Jan 26^th, 2009 at 9:22am Joydey, have look here..... http://www.ryanaircampaign.org/contact.html
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joydey Newbie Offline Posts: 8 United Kingdom Gender:	Re: Ryanair Reply #25 - Jan 26^th, 2009 at 9:35am Thank you - will do.
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Dave

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Re: Ryanair
Reply #26 - Jan 26^th, 2009 at 11:42am

joydey wrote on Jan 26^th, 2009 at 8:49am:

... The last call I made to Customer Services took me 45 minutes to speak with a real person - and then I got cut off! ...

That's the thing with 0871; you pay the premium whilst in a queue. With a 09 premium rate number queuing is limited to 15 seconds. So you can see that they can make more money out of you on 0871 than one of the lower-cost 09s. Remember we live in Rip-off Britain!

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joydey

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Re: Ryanair
Reply #27 - Jan 26^th, 2009 at 12:02pm

For sure. I didn't realise the premium rate calls are limited to 15 secs waiting time - so thanks for that information. I just got through to Ryanair (Romania or Slovakia) on +353 12480856 (customer services) straight away - hoorah! So it might just be the weekends they direct you to premium rate? Who knows? However, my excitement was soon to be quashed as I could not understand what the girl was saying at the other end. She told me that I could make the changes online - but I informed her that it would not allow me to do so - that's why I needed to speak with customer services. She was extremely unhelpful and cut me off. Oh well ... seems to be the norm these days! I have checked out the website - thank you very much - it gives loads of info ... so have emailed various people from there and shall keep trying ... thanks again - your help very much appreciated.

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joydey Newbie Offline Posts: 8 United Kingdom Gender:	Re: Ryanair Reply #28 - Jan 26^th, 2009 at 12:04pm PS Sorry it was Sherbert that gave me the Ryanair website information. Thank you - very grateful indeedy.
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koffkoff

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Ryanair
Reply #29 - Feb 16^th, 2009 at 1:18pm

I looked on the CAA website and there were letters from Ryanair - if these numbers will help anyone here it is (as at March 2006)
Corporate HO: Tel +353 1 812 1212, Fax +353 1 8121213
Reservations: +353 1 249 7700
Department Fax Numbers:
Finance 01 8121373
Sales/Marketing 01 8446625
Flight Operations 01 8444404
Engineering 01 812 1338
Reservations 01 6097902
The letter was signed by Jim Callaghan, Head of Regulatory Affairs and Company Secretary.

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