I recently discovered from your website that there was an alternative number for Oxendales (mail order co).
Their NGN was 0870 6099000 - your website suggested 0161 2382000 as the alternative.
However, when the 0161 number was dialled I was told that it was a 'security number' whatever that is.
When I requested that I be transferred to the order department I was told this was not possible and was given the original NGN (0870 6099000) to dial; so effectively there was no alternative number.
In fact it indicates that the B*****DS are on to us.
I now propose to send them an e-mail to the effect that they are about to lose a customer (a valued customer as they are always telling me!!) as a result of their devious methods.
I fear that it will have little effect unless hordes of people do the same: they might change their minds if they lose more money from disgruntled customers than they earn from using NGNs.
Has anyone else had similar experiences ?