robbiesbird, I've joined your thread to the existing one on E&L. If you subscribed to receive emails when someone replies, you will need to resubscribe as the email you have just received is for the old thread. Click on 'Notify of replies' near the bottom right of this forum page on the blue strip.
The website for E&L Insurance is
www.eandl.co.ukIt shows a load of 0844 numbers which are charged at 3p/min at all times from a BT landline. They used to use 0870, so have moved to keep revenue stream and/or 'free' (to them) 08xx number.
There are several entries in the database for E&L, you must search for E&L without spaces. They show 0870s only, but they will probably be just as valid for the current 0844s. Just look to see what department they are.
However, I think 01423 333000 is the switchboard, so this will be valid for all departments, assuming that they will put you through and not just tell you to ring 0844.