Maybe they have switched numbers since being taken over by Lloyds?

Just to let you all know, that Nationwide - who were so friendly when I could phone my local branch with the geog number, now has a message on the phone, saying they have changed to 0845 2660328
I have done a search here, but no result.

Please see earlier in this thread.  A number of us have fought a long and so far fruitless battle with this lot, they have ceased caring about the customer, like all the other banks.   The Chief Executive is Graham Beale, his email address follows the usual Nationwide format of forename.surname etc.  Please have a go at him & see if you can get somewhere, the rest of us had no luck at all.   Sorry to sound negative but it comes of long frustration!!

There is a BT case study on this:
http://globalservices.bt.com/LeafAction.do/About-us/Case-studies/nationwide-buil...

Dave wrote on Sep 1^st, 2010 at 11:05am:


However It doesn't seem to explain why they used 0845 instead of 0345 or why the rotten so and sos are shortly also bringing in the usual large bank cartel style swingeing charges for making cash withdrawals at overseas cash machines on their Visa Debit card.

The current directors of Nationwide must be fattening up Nationwide for a flotation as a bank at some point as there is no other possible explanation for their numerous anti customer moves over the last couple of years including also bringing in standard ripoff overdraft interest charges.

I believe that I have found the alternatives for the published 0845 266 xxxx branch numbers, although I note that they do not appear to go through to branches directly. We have, nonetheless, direct alternatives to ringing the published rip-off numbers.

Alternatives 0845 266 0xxx can be dialled using 01793 810xxx and 0845 266 1xxx can be dialled using 01793 811xxx.

Of the 01793 81 numbers I tried, they answered with the same recorded menu as the 0845 number I tried. When closed last night, the message on both was identical.

NGMsGhost wrote on Sep 10^th, 2010 at 10:20am:

It was by chance. I was checking off Cineworld entries and found someone had submitted a number for Swindon cinema and a note saying that the number listed was incorrect. Tried the incorrect number and it went through to the Nationwide recording. After trying a few, I found them all to be the same and the penny dropped.


NGMsGhost wrote on Sep 10^th, 2010 at 10:20am:

That is of course a separate issue.

For a few branches we have local geographic numbers now submitted. On this basis, I suspect that there are direct numbers to branches and these have the local STD code, so there's no practical way to work out what these are. Only if they are given out can they become known.


On a similar note, HSBC's internal branch numbers are published as 0845 58x xxxx, where the last six digits are the extension number. This is presumably some IP based system, but they all have underlying numbers where the 08455 can be removed and replaced with 01226.

This thread has been live for some time now and I think a large number of members have contacted a number of Nationwide employees over the years including the chief exec.

I have been sat here pondering on how a campaign could be started in support of 03 numbers and I thought of the Nationwide.

My suggestion is simple but may be effective, Nationwide can be contacted on the "FREE PHONE NUMBER" 0800 302010 this is the number for the switchboard I have been using it for years.

If all members start contacting the Nationwide via this number the volume of  calls will increase dramatically and what I suggest is that we all ask to be connected to the chief executives P.A. and request the abolition of 0845 numbers in favour of 01/02 or 03 numbers.

If we make enough calls on a daily basis and on the same number they will get the message because all the calls will be put through to the same person.

I suggest the call goes somthing like this

Calling the following number 0800 302010 will connect to the switchboard pressing the star key 4 or 5 times or saying "SWITCHBOARD" bypasses the menu and connects to the switchboard operator

Can you please connect me to XXXXXX the chief executives P.A. I will attempt to find out the most senior member of the society who's P.A. will take calls alternatively if any member has a name that would be great.

Just a though when dialling if the 141 prefix is used they will not be able to establish where the calls are coming from.

It''s a long shot I know and probably a little crude but as always can I have your thoughts please.