No! I don't believe anything positive or constructive from the consumers point of view is happening.

If you have read the Ofcom conclusions carefully you will see that they deliberately ignore every single point submitted by consumers and as usual follow the BT line. They still try to insist for example that there are no abuses with queueing despite all the evidence. Their technique is always to pad their documents with lots of extreme dross statements in which they can hide the reailty of their true conclusions, which is always "we don't want to rock the boat - the gravy train might stop"! In other words there will be no changes to anything we had already decided before the supposed "Consultation" even if consumers disagree entirely! They don't even pay any attention to the submissions from other telcos - only that from BT.

I believe the time has come to examine very carefully the exact legal scope of their responsibilities and brief under the Act (which they are so fond of quoting themselves). I believe they are not fulfilling their legal obligations and responsibilities, particularly in respect of facilitating commercial competition. I think assault from that angle is the only way forward to get change. Formal complaints then have to be made against them via the appropriate Ombudsman and subsequently if necessary to Europe.

I plan to suggest change to all web protest sites, so that they are oriented on that basis subsequently. It is Ofcom that are to blaim directly for the continuation of these  abuses, and the only way to get action is to directly address and attack their failures and prevarication.

I agree dorf, Ofcom are there to justify their own existance.

I don't know how many people work at Ofcom, but Steven Parker and co in the contact centre must spend most of their day replying to emails and letters. What good does that do us all? It's "commercial discretion" this and "commercial discretion" that.