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Oxford University (Read 25,923 times)
dilleight
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Oxford University
Oct 21st, 2004 at 10:58pm
 
For my number incoming calls are via
0870 120 0870. Is there some sort of alternative to this?

Sorry if this is a stupid question. I'm only a philosopher!

Dill
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jrawle
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Re: Oxford University
Reply #1 - Oct 22nd, 2004 at 9:56am
 
What digit does your extension number start with? I expect you've seen this before:

2xxxx - these numbers cannot be called from outside
3xxxx - precede with a 4 to give 01865 4 3xxxx
530 xxxx - replace 530 by 35 to give 01865 35xxxx
553 2xxxx - replace 5532 by 22 to give 01865 22xxxx
553 3xxxx - replace 5533 by 73 to give 01865 73xxxx
553 4xxxx - replace 5534 by 74 to give 01865 74xxxx
553 5xxxx - replace 5535 by 85 to give 01865 85xxx
7xxxx - precede with a 2 to give 01865 2 7xxxx
8xxxx - precede with a 2 to give 01865 2 8xxxx
9 xxxxxx - remove 9 to give 01865 xxxxxx

(Good grief, you need an Oxford degree just to understand the phone system! Wink )

Numbers starting 2 can be called from the outside using the 0870 number, I believe.

There is probably a geographical number that the 0870 number maps to, but as it's only one number and could be any Oxford number, I can't see an easy way of finding it without it being leaked by someone in the know!
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Dave
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Re: Oxford University
Reply #2 - Oct 22nd, 2004 at 8:43pm
 
More information on this one please Dill!

A Google of "0870 120 0870" brings up some information on this.

This link says that extensions in the form of 2xxxx can only be accessed by 0870 120 0870. Dial that number and then the extension you want when prompted. What's special about extensions beginning 2?

A check of the Numbers administered by Ofcom shows that 0870120 is allocated to Torch Communications (part of Kingston Communications). A check of numbers in the Oxford dialing code area shows that the only prefix Torch have is 01865 56.
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Dave
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Re: Oxford University
Reply #3 - Oct 23rd, 2004 at 9:47am
 
I've had another thought about this. If you dial the 0870 number then the extension, there may be no geographical alternative. The only reason there may be a geo number for each ext is if each ext had its own 0870.

Trying to find the geographical number for 0870 120 0870... every tried looking for a needle in a haystack?!

Another thing to remember is that the call is charged when the 0870 number answers. So it charges you to here ringing and no answer!!  Lips Sealed
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« Last Edit: Oct 23rd, 2004 at 9:50am by Dave »  
 
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Tanllan
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Re: Oxford University
Reply #4 - Oct 23rd, 2004 at 12:10pm
 
[quote author=Dave  link=1098399491/0#3 date=1098524839]!

Another thing to remember is that the call is charged when the 0870 number answers. So it charges you to here ringing and no answer!!  :-X[/quote]

Perhaps one for the 0fcom consultation; to try to prevent such auto-attendant use being behind 0870 - there can be no other reason here than revenue share. grrrr.

The usual excuse for 0845/0844 and 0870/0871 is that the callee wants to be able to route calls around, but obviously not in this instance in Oxford.

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jrawle
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Re: Oxford University
Reply #5 - Oct 25th, 2004 at 12:58pm
 
This may be of interest:

http://www.kcom.com/aboutus/casestudies/oxford_uni.shtml

Quote:
The 08 number generates revenue to pay for the running expenses of the service, as well protecting Oxford University from incurring massive call charges by students accepting reverse charge calls.


It's funny how phone systems in universities are so much more expensive to run than, say, a home phone. The poor phone companies, they have to use an 0870 number to the university as it's so much more expensive for them!

You have to find the geographical number!
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Tanllan
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Re: Oxford University
Reply #6 - Oct 25th, 2004 at 1:28pm
 
But I believe that free blocking of numbers for transfer charge (call collect) calls is available; so back to my comment about it only being a (disguised) revenue generator. Grrrr.
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Dave
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Re: Oxford University
Reply #7 - Oct 25th, 2004 at 1:30pm
 
As I say, this is 100 times worse than having an 0870 for each line as calls are metered before you even dial the extension, and even if no-one answers.  Lips Sealed

4,200 lines they have on this number!! Shocked

These days it's a marketing exercise where these systems charge no line rental! They pretend they're giving you something! IMHO that's the case with mobiles, the caller pays a fortune, the subscriber pays no line rental and pays more for calls. Mobile companies are busy telling us we can have free this and free that.

Students can either use this system or a mobile. That's competition for you! The students have no other choice because the choice is down to the universities who are quite happy to rip them off! Doesn't this make a BT line such a good deal?

The 0870s are their to get subsidy from the caller for the phone system. The more calls the more subsidy/profit.

"There's no such thing as a free lunch"

The link Johnathon provided above gives a name of someone to complain to at Oxford: Ian Everett, Telecommunications Manager.
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« Last Edit: Oct 25th, 2004 at 1:33pm by Dave »  
 
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jrawle
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Re: Oxford University
Reply #8 - Mar 2nd, 2005 at 2:15pm
 
As mentioned in my thread, unversities are defined as public bodies under the Freedom of Informtaion act, which is now in force.

You should be able to request the underlying geographical number (assuming there is one!) under the act.
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Dave
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Re: Oxford University
Reply #9 - Mar 2nd, 2005 at 2:22pm
 
The number in the database is 01865 288 000 and seems to go through to the 0870 recording asking you to input an extension number out of hours only.
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jrawle
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Re: Oxford University
Reply #10 - Mar 2nd, 2005 at 4:03pm
 
Where did that number come from?  Shocked
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intercity125
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Re: Oxford University
Reply #11 - Oct 6th, 2005 at 10:51am
 
that number doesn't work.  You simply get bleeping similar to an engaged tone before it cuts off.
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Dave
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Re: Oxford University
Reply #12 - Oct 6th, 2005 at 4:31pm
 
Quote:
that number doesn't work.  You simply get bleeping similar to an engaged tone before it cuts off.

I did say that it works out of hours only in my message above. I can't remember where that information came from. Try later on this evening.
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intercity125
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Re: Oxford University
Reply #13 - Oct 6th, 2005 at 4:33pm
 
Righto oh!
I'll give it a go. 
Thanks

I may try asking the student's union for help with this - it does seem that the university is ripping people off.
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Dave
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Re: Oxford University
Reply #14 - Oct 6th, 2005 at 4:39pm
 
Quote:
I may try asking the student's union for help with this - it does seem that the university is ripping people off.

You may also consider a Freedom of Information request, see this page on the university's website for more information. Also, have a look at the FOI Requests & Responses section on this site.
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