Many thanks for these two urls Dave, extremely interesting, particularly
http://www.freeweb.telco4u.net/rachelf. I always suspected that all these options and the long delays were somehow more than accidental!
Just before reading your post I went into the Ofcom site - not the easiest I have come across - but following the helpful advice provided on the first of these sites I can now ensure that my view is recorded correctly - and I would urge everyone else on this forum to do the same. It was certainly interesting to hear in the programme the Ofcom rep making the right noises about this iniquitous premium rate service in all but name.
I have a small confession to make - I was the one who wrote to You & Yours, asking them to give this scam some exposure, following which I was contacted by their reporter (Pairac) a couple of times and we talked about the whole subject in some detail on the Thursday before the programme went out on the 8th. I have also written to my MP, who is currently seeking an explanation from my daughter's university.
What a simply cracking site this is - and it also helped me to obtain the standard '01' number for the line in her room, thus bypassing this thoroughly nasty and exploitative practice. I don't mind paying a reasonable rate for my calls, although now I can now make full use of our free One.Tel calls at weekends............
Keep up the good work, folks, let's hope this classic example of rip-off Britain bites the dust asap.