If you look on the campaign site http://www.freeweb.telco4u.net/rachelf ; you will see why this might be. This is the latest trick being used with NGN Premium numbers other than 09; they are now having have automatic drop-out after a preset duration programmed as a standard feature! This is to increase their revenue generated.

Most companies operating a call centre will use call monitoring software.  The software normally logs the number of phone from where the call came.  It will not matter if you call them using a NGN or from a normal number.  If you block your number when you dial, then they will not have your number.  If you use a third party service, such as a calling card, it might possibly be different.

A little tip for when you complain.  As the call software records your number, you can always point this out to the company when they try to bluff you and claim that they have no record of your call.  Just tell them to run a search based on the number you have been calling from.  They will then be able to retrieve the call from their call system.  If this is as clear as mud, contact me and I will try to explain more clearly.

Regards

Copperbean

As I said, you can't be sure the number is exactly equivalent to the 0870 number. If you can't get through on the alternative, it could be outdated. Maybe they have several geographical lines, and the 0870 connects you to whichever one is least busy.

I forgot to say that the 01268 did not "they said" deal with enquiries of this type, so the underlying no. is not the 0871 contact?
Tony (again)