I've noticed that for tech issues I've twice ended up speaking to someone Irish, so I suspect the call is sent over there.
Sure enough on the Careers page of Microsft Ireland, you can find -
Quote:The Operations Centre is the hosting site established to manage the manufacturing, distribution, sales, and data centre for 41 European, African & Middle Eastern markets. The EOC provides key support for Microsoft’s sales & customer support activities across some 85 different countries, and transacts in 18 currencies.
Where are we? link gives -
Atrium Building Block B
Carmanhall Road
Sandyford Industrial Estate
Dublin 18
Tel:
+353 1 295 3826 Fax: +353 1 706 4110
Contact us link on website gives
+353 1 450 2113I'm assuming that the top number is a switchboard. The lower one has similar call handling menu to UK no. I'd try that and see how you get on.
I'm assuming you can ring these for 1 or 2p per min - if not ask for more advice