SAYNOTO0870.COM - Orange Mobile Customer Services (PM and PAYG)

n00n00 Newbie Offline Posts: 11	Orange Mobile Customer Services (PM and PAYG) Dec 19^th, 2004 at 12:29am Hi i tried the orange PAYG number listed on this site (the free one), but there is no longer an option "3" to press. I managed to get through ok the other day, but I think it was a one off, and i can't seem to do it again. ~ Edited by Dave: Thread title amended
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dfarry

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Re: Orange PAYG customer services
Reply #1 - Jan 10^th, 2005 at 1:54pm

Yes I just called them using the 0500 number and got through, but when I spoke to someone they said as I am PAYG, I would have to call a chargeable number.

They would not....despite me asking and questioning the reason behind the high price of the premium rate number...give me an alternative free phone or at least geographic number.

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andy9 Supreme Member Offline Posts: 505	Re: Orange PAYG customer services Reply #2 - Jan 31^st, 2005 at 9:07pm 08000797777 I called this today; given it yesterday evening by Orange contract cs as payg dept. (Contract ending and they're sending payg sim instead - so maybe it's just new registrations). Worth a try though
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andy9 Supreme Member Offline Posts: 505	Re: Orange PAYG customer services Reply #3 - Feb 2^nd, 2005 at 9:58pm Apologies. It probably is just for new sim registration; and there's a different one if you want a new number or are a new customer. I just thought its similarity to the 2222 I remember could be helpful. Nothing to stop you trying though!
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Orange PAYG customer services Reply #4 - Feb 3^rd, 2005 at 8:35pm Orange have on 1 0800 prefix allocated to them. That is 0800 079 (see Numbers administered by Ofcom). That gives 10,000 numbers to try. Maybe someone wants to start mapping them out...
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questa Newbie Offline Posts: 25	Re: Orange PAYG customer services Reply #5 - Feb 6^th, 2005 at 10:46am You can call Orange PAYG free on 0800 079 4040 - this is their secret number for shops to call, but they can't tell that you've used the free one. There's an interesting option on this number for Retail Support - this will put you through to the people who run the shops, great if you have a complaint!
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derrick Supreme Member Offline Posts: 1,124	Re: Orange PAYG customer services Reply #6 - Mar 24^th, 2005 at 12:27am A number I have used is 0800 801080 this is the switchboard, then ask for customer services
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Smasher

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Re: Orange PAYG customer services
Reply #7 - Mar 25^th, 2005 at 5:33pm

I've been trying to contact Orange PAYG, and when I dialed 0800 80 10 80, I was presented with many options but none of them seemed to point at PAYG - all were for Pay Monthly.

And I also tried questa's suggested number 0800 079 4040, but that carries a recorded message saying "This number is currently out of use". Anyone know of the new number/a different freephone for Orange??

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derrick

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Re: Orange PAYG customer services
Reply #8 - Mar 25^th, 2005 at 6:54pm

Quote:

I've been trying to contact Orange PAYG, and when I dialed 0800 80 10 80, I was presented with many options but none of them seemed to point at PAYG - all were for Pay Monthly.

And I also tried questa's suggested number 0800 079 4040, but that carries a recorded message saying "This number is currently out of use". Anyone know of the new number/a different freephone for Orange??

I have just used this number and asked a question about my PAYG phone, the phone was immediately answered by a human who gave me the info required

the number is 08000791050

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questa

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Re: Orange PAYG customer services
Reply #9 - Mar 25^th, 2005 at 11:11pm

08000794040 works fine, its the number the shops use - i just tried it and it is working fine didly dandy

OPTIONS:

1. Customer accounts - you want this one!
2. Returns - shop wont cancel your contract? Pretend to be a shop and do it here!
3. Blacklisting and coverage - check if there are network issues in your area
4. Store maintenance, IT systems - order a new computer for an Orange shop! or send aload of engineers round to fix various things. They won't even check you work there
5. Online registrations (Enable) - no use to you guys really, POS - order a load of posters and some dummy handsets!, store support - good for complaints, these guys are in charge of the shops

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Smasher Senior Member Offline Posts: 346 UK	Re: Orange PAYG customer services Reply #10 - Mar 26^th, 2005 at 11:02am Not sure what I did wrong earlier but it works fine now Thank you both However, I now have a question about unlocking phones from a network... see the new topic on the "Cheap Call Providers" board for details
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mclarenf1 Newbie Offline Posts: 2	Re: Orange PAYG customer services Reply #11 - Mar 29^th, 2005 at 9:33am ive dialed all of the above numbers but still not getting throuh to the PAYG helpdesk, yet yesterday, they transfered me through to PAYG no problem
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4PetesSake

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Why Pay More?

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Northamptonshire
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Re: Orange PAYG Customer Services (Mobile)
Reply #12 - Nov 20^th, 2006 at 8:54pm

Called Orange Customer Services earlier this evening to alter the registered user of a phone I had with them. As the phone is on PAYG, called on 0800 0790005 from our landline. After 85 minutes in the queue listening to music. I dialled 450 from the mobile and then chose options 1,4 and 2 from the menus and got into the anothe queue but listening to the same music. Orange CS answered the call from the mobile after 15 minutes, by which time the Landline queue had been on for 100 minutes so I ended that call.

The CS lady apologised but it is clear that they do not like answering calls from landlines using the 0800 number even though they are paying for you to hold.

This is even worst customer service than Sky, I had thought about having Broadband via Orange but after experiencing such dreadful CS there is no way I would do that. I'm glad that my new mobile is with Tesco expecially as there is now a Geo number to call the CS that gets answered in a reasonable time.

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« Last Edit: Jun 9^th, 2009 at 6:16pm by Dave »

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ajp Newbie Offline Posts: 2	Orange pay as you go mobile Reply #13 - Feb 12^th, 2010 at 4:19pm Anyone know alternative to 07973100145 which is a number from a landlineto Orange support for Pay as you go Phones. The one listed is only for Monthly payment phones Cheers
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Dave

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Re: Orange pay as you go mobile
Reply #14 - Feb 12^th, 2010 at 5:53pm

ajp wrote on Feb 12^th, 2010 at 4:19pm:

Anyone know alternative to 07973100145 which is a number from a landlineto Orange support for Pay as you go Phones. The one listed is only for Monthly payment phones

Hi and welcome to SAYNOTO0870.COM.

I repeat comments made elsewhere that Orange uses 0870 numbers for all its offices and customer helplines are 07 number operated by itself, which on principle is the same.

Take your pick from the 0800 numbers. If you have to call the 07973 number, then it will be treated as a mobile call from any other network other than Orange. So if someone has a mobile with inclusive minutes on, they will apply there. Not sure what it will cost from an Orange mobile because Orange could bill it differently to other 07mobile numbers.

If calling from a landline, use 18185 during the week as it will cost 6ppm (charged in whole minute intervals) plus 5p connection.

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