Tried contacting sky today, reference downgrading to family viewing package.
Tried alternative number which now redirects you to an 0870 number. ???
Tried switchboard and explained that i don't agree with 0870 numbers. She wouldn't put me through even when i said i would stop my direct debit.
So it's BYE BYE SKY from me, i'm getting FREEVIEW
Clive the gas