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Dell Technical Support (Read 21,739 times)
Rexel
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Dell Technical Support
Jan 11th, 2005 at 7:34am
 
Need a geographic for 0870 908 0800 as I am fed up with lining Dell's pocket to fix a problem which is under warranty!!
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DaveM
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Re: Dell Technical Support
Reply #1 - Jan 11th, 2005 at 12:50pm
 
Following the numbers that we already have for Business Support (01344 373196), I rang a couple of other numbers in that area.

I found the switchboard at
01344 373166
who put me through to Home User Technical support with no problems.

Same queue to wait in though !   Undecided
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Rexel
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Re: Dell Technical Support
Reply #2 - Jan 11th, 2005 at 1:30pm
 
Will give that a go. Thanks
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Rexel
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Re: Dell Technical Support
Reply #3 - Jan 11th, 2005 at 6:53pm
 
Quote:
Following the numbers that we already have for Business Support (01344 373196), I rang a couple of other numbers in that area.

I found the switchboard at
01344 373166
who put me through to Home User Technical support with no problems.

Same queue to wait in though !   Undecided


Worked fine. Was put through without problem and I had a 25 minute chat with a very nice chap in India. Didn't fix the problem but as I was using my free months calls on BT Communicator ... no problem!!

Many thanks.

Do you mind if I put that number on the list or do you want to do it?
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DaveM
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Re: Dell Technical Support
Reply #4 - Jan 12th, 2005 at 12:06am
 
I'll let you do it - you need the practice !  Roll Eyes

It saves me part of the work as I've already checked it so I know it when I come to the verification, it works.   Grin
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Tarkus
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Dell UK Support number no good
Reply #5 - Jun 12th, 2007 at 10:14am
 
The number shown in the database now just puts you through to an anonymous voicemail. We need to get this number removed.

I ended up having to use the 0870 number for 32 minutes.  Angry  It probably would have been cheaper to call their Ireland number via a low-cost international call provider.

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Dave
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Re: Dell UK Support number no good
Reply #6 - Jun 12th, 2007 at 12:00pm
 
Tarkus wrote on Jun 12th, 2007 at 10:14am:
The number shown in the database now just puts you through to an anonymous voicemail. We need to get this number removed.

I have just tried 01344 373727 and it goes through to a menu with an option for customer services and an option for technical support. Selecting the latter gets you through to someone in technical support. Is this the number you are referring to?
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Tarkus
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Re: Dell UK Support number no good
Reply #7 - Jun 13th, 2007 at 1:19pm
 
No. The number I tried was 01344 373196, which is what I got when I searched for an alternative to Dell's Business Tech Support number, 0870 9080500. It also says "Switchboard - ask for Business Support". The number you just quoted seems like a much more useful one. Maybe that one could be listed as the alternative to 0870 9080500 instead. 
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« Last Edit: Jun 13th, 2007 at 1:20pm by Tarkus »  
 
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Dave
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Re: Dell UK Support number no good
Reply #8 - Jun 13th, 2007 at 7:14pm
 
Tarkus wrote on Jun 13th, 2007 at 1:19pm:
The number I tried was 01344 373196, which is what I got when I searched for an alternative to Dell's Business Tech Support number, 0870 9080500.

Ah right.

I tried nearby numbers from 373195 to 199. 01344 373199 identifies itself as "Dell Customer Care Line" and says it's open 9am-5pm. It also refers callers to the Dell website for "support". It might be technical support or be able to put you through. This number is already in our database for "Corporate Order Tracking enquiries".

Quote:
The number you just quoted seems like a much more useful one. Maybe that one could be listed as the alternative to 0870 9080500 instead.

I've done that. Please give us feedback on whether it works or not. Also, give the other number a try.
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« Last Edit: Jun 13th, 2007 at 7:15pm by Dave »  
 
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Tarkus
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Re: Dell Technical Support
Reply #9 - Jun 13th, 2007 at 8:51pm
 
I tried the 01344 373727 number, for a follow-up call, and it worked a treat.  Smiley Thanks for that!
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itsexpensive
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Dell Tech support - 0844 338 1555
Reply #10 - Oct 15th, 2008 at 10:55pm
 
Lips Sealed Run a small business which involves ringing this number quite a lot - looking at over £1000 per month on phone bill.

Please help
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jgxenite
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Re: Dell Tech support - 0844 338 1555
Reply #11 - Oct 15th, 2008 at 11:05pm
 
Have you searched the database? There are lots of Dell entries there.
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I don't mind helping you with your request as long as you read the instructions!
 
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Dave
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Re: Dell Tech support - 0844 338 1555
Reply #12 - Oct 16th, 2008 at 1:17pm
 
itsexpensive wrote on Oct 15th, 2008 at 10:55pm:
Lips Sealed Run a small business which involves ringing this number quite a lot - looking at over £1000 per month on phone bill.

Please help

Have  a look at the posts above and the numbers in the database under
dell
. It's not uncommon for the same department to have different non-geographical numbers. I can see some entries marked as being for technical support. If you find any which work for your enquiry, then please let us know and I will amend the entries with 0844 338 1555.
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« Last Edit: Dec 2nd, 2008 at 11:46pm by Dave »  
 
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