Shiggaddi
Senior Member
Offline
Posts: 411
Saltash, Cornwall
Gender:
|
I think someone bought up about the NHS being free, but we get charged for prescriptions. I'm sure that was bought up in the other thread.
However, we don't have to give our GP that prescription money. It can go to the pharmacy although some GP's offer an in house prescription service as well.
However if you're stuck at home, and need a doctor on call, it is urgent that you call the surgery, rather than walk and make an appointment, therefore you MUST use the phone.
Other commercial activities in surgeries might be profit sharing on vending machines, selling of healthcare products, and prescriptions, however patients do have a choice whether to use these services, and some patients might find the convenience of being able to buy a coffee from the vending machine, or picking up their prescription at the surgery useful.
However, those that use 0870 don't give patients a choice (unless they're forced to) Nobody finds using an 0870 number cheaper than calling a geographical number, and there's no benifit to the patient.
It doesn't make answering the phone any easier, because you still speak to the same receptionist. I don't class being put on queue as a benefit, because you're paying NEG to wait for your call to be answered. With an engaged tone, you just redial until you get through.
|