I had to call PayPal this week re an eBay seller not sending the goods. I used their US number instead of the 0870 number which only cost me 3p. I was on the phone around 12 minutes which would have cost around £1.00 using the 0870 number. I have just had an email from PayPal asking me if I was happy with the help line and could I suggest any improvements. I suggested most strongly that get rid of the 0870 number telling them how I saved money by calling the US number instead of their 0870 number. I don't suppose I will hear anything back from them, but the seed has been planted.

Telephone 001 402 935 7733 using 1899.com and you can chat to PayPal for as long as you want for 3p. This is the US number for PayPal but they helped me out a few weeks back with my UK PayPal problem.
John

The contact page says "UK national call rates apply" to PayPal's 0870 number.

Me too,

(The National Rate in the UK is 3p per minute. Your info states that 0870 is National Rate, it is not, it costs 7.5p per minute and is a premium rate number.

Your UK operation is liable for prosecution by the Trading Standards Office if you persist in this deception (which I suggest is not of your making)

You have been warned.)

Sent to PayPal with my ID.

juby

Hi,
I had the same reply today, I am sure that they don't even read the emails sent to them.
John

Attached received form PayPal tonight.

[email]Further to the email we received from you in regards to call rates, I
have escalated your query to our telecom's department who have provided
me with the information below which shows that our Customer Services
telephone number is a national rate call.

NTS numbers are a type of non-geographic number. This means that unlike
ordinary (geographic) telephone numbers (beginning 01 and 02) these
number ranges are not associated with a particular geographic location.
Number Translation Services (NTS) calls are calls made to telephone
numbers which mostly begin with
08
and
09
and usually offer access
to information and entertainment services, and pay-as-you-go internet
access. Examples of NTS calls are:
7 0800, which are free to the caller (or
freephone
calls);
7 0820, calls made by schools for access to the internet;
7 0845, calls priced (before call packages and discounts) at BT
s
standard local retail price for BT customers;
7 0870, calls priced (before call packages and discounts) at BT
s
standard national retail price for BT customers;
7 0844, calls prices at up to 5p per minute, or per call, for BT
customers;
7 0871, calls priced at up to 10p per minute, or per call, for BT
customers; and
7 09XX, premium rate calls generally priced from 10p per minute (or per
call) and upwards.
There are other types of non-geographic numbers such as personal numbers
(beginning 07). The distinguishing feature of NTS numbers are that they
support the provision of services which are either partly or wholly
financed through the call charge.

PayPal (Europe) Limited is authorized and regulated by the Financial
Services Authority in the United Kingdom as an electronic money
institution.

Please let me know if you need further assistance[/email]

Phew, that should give us something to go at,  your advice please.

juby

Hi Hoxne,

Thank you for that, but surely that is what they are
quoting isn't it? At least they are communicating so we can progress from here.

There is no way that I can complain to the TSO, in order to be in a position to complain, I must have been "hurt", I have not, although a user of PayPal I have never had occasion to ring them.

Yesterday I tried to persuade them that their facts were out of date. I am on their side for now, if they will not see the error of their ways then that is a different matter.

juby

Quote:

You are indeed, and this is the problem. If you are on BT Together, you pay (for 0870) 7.51p/min in the daytime, but 3p/min in the daytime to geographical (ie 01/02) numbers.