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SAYNOTO0870.COM › Main Forum › Geographical Numbers Chat › PayPal 0870 number

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PayPal 0870 number (Read 102,639 times)

cranhill Junior Member Offline Posts: 64 Leicestershire Gender:	Re: PayPal 0870 number Reply #15 - Apr 19^th, 2005 at 7:50pm There's no need to call the 0870 number as there are alternitive numbers listed on this site. Calling the USA would be cheaper than phoning the number you listed. John
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juby Full Member Offline Posts: 203 Gloucestershire Gender:	Re: PayPal 0870 number Reply #16 - Apr 19^th, 2005 at 8:31pm Indeed it would. For example, One Tel, costs 3 pence a minute at all times. But that is not the point! The people who quote 0870 as a National Rate number are committing an offence.* That is what this site is about. *(Just been joined by the Labour Party) juby
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Dave

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Re: PayPal 0870 number
Reply #17 - Apr 19^th, 2005 at 8:36pm

Quote:

The people who quote 0870 as a National Rate number are committing an offence.

Remember to quote/refer to Leicester City Council's submission to an Oftel consultation here, paragraph 1.3:

Quote:

1.3. In 2001–2002, we carried out some research and investigation in response to a consumer complaint. As a result, we reached the conclusion that any price indication given to consumers, which suggested that an 0845 call would be priced in line with a local call or that an 0870 call would be priced in line with a national call, was misleading within the meaning of Part III of the Consumer Protection Act 1987. Any person giving such price indications, or giving advice that such price indications may be used, is in our view guilty of a criminal offence under that legislation. Such persons could include NTS Service Providers, Terminating Operators and OFTEL themselves.

Edit:
It seems Leicester CC TS have changed their position on this. See response from Manchester CCTS on Micro Direct (here) which referred them to Leicester's response.

« Last Edit: Apr 21^st, 2005 at 1:24pm by Dave »

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hoxne

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Re: PayPal 0870 number
Reply #18 - Apr 20^th, 2005 at 12:22pm

Quote:

There is no way that I can complain to the TSO, in order to be in a position to complain, I must have been "hurt"

If you're complaining about a criminal offence, you do not need to show that you have suffered any loss yourself before you can complain. The criminal law is designed to protect the public at large, not to provide redress for individual complainants.

Some Trading Standards services do deal with individual complaints and they do try to help individuals obtain redress; all Trading Standards services without exception enforce the criminal law.

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Dave

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Re: PayPal 0870 number
Reply #19 - Apr 20^th, 2005 at 2:24pm

Well just received another reply from PayPal.

I asked if anything was being done regarding what I told them about the misleading statement. No answer.

The guy has sent me the confirmation by post. Nothing regarding why PayPal's validation site regards 0870 as a mobile number, but calls its own 0870 "national rate".

It looks as though trading standards will have to look into this.

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juby

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Re: PayPal 0870 number
Reply #20 - May 6^th, 2005 at 10:40am

Received from PayPal today:

We refer to your recent enquiry. I sincerely apologise for any
difficulties you have encountered while using PayPal. My name is Peggy
and I work for the office of Executive Escalations. Your concerns were
recently forwarded to our office for review in the hope that we might be
able to assist you further. I have reviewed your PayPal account and your
recent enquiry. Please allow me to offer further explanation concerning
your issue.

Recently we received word that you were enquiring about the contact
phone number to PayPal. In your enquiry, you stated that you believe
that the phone number, 0870, is not a National Rate which only costs 3p
per minute, but that you believe it to be a Premium Rate which costs
7.5p per minute.

I was able to locate information on the BT website showing the following
information. The 0870 number for calls is priced (before call packages
and discounts) at BT
s standard national retail price for BT customers.
Any calls starting with 09xx is a premium rate call and generally is
priced from 10p per minute (or per call) and upwards. As stated before,
this is information that was located on the BT website. Please feel free
to visit this website to look further into the difference from a
National Rate and a Premium Rate.

Also, please know that as an internet company, a large amount of our
contacts come to PayPal via email. As you were enquiring about the cost
to contact PayPal, I thought I would let you know that you can email
PayPal absolutely free and a PayPal representative will contact you back
regarding your current issue.

juby

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juby Full Member Offline Posts: 203 Gloucestershire Gender:	Re: PayPal 0870 number Reply #21 - May 6^th, 2005 at 10:56am Should have added Peggy's address: ppelce@paypal.com juby
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one Newbie Offline Posts: 23 Gender:	Re: PayPal 0870 number Reply #22 - May 6^th, 2005 at 1:13pm Perhaps you should point out the following section of the BT Website where it clearly states that 0845 and 0870 are premium rate services: http://www.bt.com/btcom_redirectLink.jsp?action=redirectLink&targetLinkID=....
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juby Full Member Offline Posts: 203 Gloucestershire Gender:	Re: PayPal 0870 number Reply #23 - May 6^th, 2005 at 4:38pm A good idea. Done! Thanks juby
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Dave

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Re: PayPal 0870 number
Reply #24 - May 6^th, 2005 at 7:51pm

Quote:

Should have added Peggy's address:...

Do you have Peggy's surname?

I think it would be worthwhile explaining more about these numbers. To say that they are 'premium rate' is one thing, but some facts which need pointing out are that:

non-BT providers and BT 'discounted' tariffs (including BT Together) do not and physically cannot (because of the way they work) lower 0870s to their 'national' rate.
the company providing the number benefits (which is why the originating telcos cannot lower their price).
an 0870 number comes out on a landline, thus if one knows the geographical number, it would be cheaper to dial that. Or more to the point, putting the 0870 in its place means that the caller is charged more, purely and simply for PayPal's gain.
there are an extremely tiny minority of people on BT non-discounted tariffs, mainly due to BT's removal of BT Standard. So even if you wanted to go on such a tariff, the hoops that have to be got through aren't worth it.

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juby

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Re: PayPal 0870 number
Reply #25 - May 6^th, 2005 at 8:19pm

Thanks Dave, but I only know what the lady said in the email "My name is Peggy".

She did say what department she worked for though.

Ths whole thing about premium rates means that we are fighting dirty., ie., we know that it was a mistake to publish that (the BT thing), Leicester have taken away our best line of defence (by running scared) and changing their litttle minds. Cowards! We will fight on!!

You have my permission to reply to Peggy on my behalf, quoting the email.

juby

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Dave

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Re: PayPal 0870 number
Reply #26 - May 6^th, 2005 at 8:39pm

Quote:

Ths whole thing about premium rates means that we are fighting dirty., ie., we know that it was a mistake to publish that (the BT thing)...

I agree. But 'national rate' is a very misleading half truth. It applies to BT non-discounted rates only, thus on such tariffs the description is correct. The majority of the population aren't aware of this and thus peddle the 'national rate' lie.

IMHO, this in itself leads people into thinking that national calls cost more than local ones.

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bigjohn

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Re: PayPal 0870 number
Reply #27 - May 10^th, 2005 at 10:50am

I understand that if you call 08448 373 173 that you are piped through to Paypals American Customer Services Centre.who will assist Uk Customers.

Calls from BT landlines are charged at 2p at all times.Other suppliers may charge differently.

Calls from mobiles(unless your Network allows them in there bundle) will be charged differently.As will calls from payphones.

If in fact your a 18866 customer still on BT it would be cheaper to use the 0844 no then use the american no through18866,and you get straight through no delay.

« Last Edit: May 15^th, 2005 at 3:17pm by bigjohn »

BJ.

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: PayPal 0870 number Reply #28 - May 10^th, 2005 at 6:42pm Quote: I understand that if you call 0844 373 173 that you are piped through to Paypals American Customer Services Centre.who will assist Uk Customers. I think you are 1 digit short there BigJohn.
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bigjohn Supreme Member Offline Posts: 2,316 Gender:	Re: PayPal 0870 number Reply #29 - May 15^th, 2005 at 3:18pm Thanks Dave. It should have read 08448 373 173 i have altered it.
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