CJT-80
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[quote author=sherbert link=1108328278/0#5 date=1281612223] And the reason of course they are kept waiting and spending money on listening to music are the lies being spouted out, 'like your call is important to us' If it was important, they could do a couple of things, one is to stop useing revenue sharing numbers or/and employ more staff to answer the damn telephone, so that their supposedly 'important customer's are being treated like c**p. Now, CJT-80 if your company and others, treated your customers like this, i.e. answering the telephone straight away, their customers would be in a better frame of mind when you talk to them.
I have visions of great big call centres, with advisors sitting their watching the phone ring and saying that this customer has spent a couple of quid hanging on now, we better take the call. That share of the revenue will buy me a cup of coffee and a cake :-?
So, I suggest if your outfit ignores your suggestion, suggest that they employ more staff.
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Sherbert, I have had a long think before replying to what appears to be a rather rude response. Lets get something VERY clear, I am 100% against the use of 084 numbers which is exactly why I have highlighted as soon as I was able to the benefits of them NOT using them!
As to your suggestion them employ more staff, how do you think I started working there ??? I was recruited!
On average we do our best to answer calls in under 1 minute! When there are approx 100-150 staff in one department alone that's pretty impressive, we also have targets for the lowest average time on a call, and the lowest not ready times (ie when I am NOT answering a call as I am waiting for assistance) , I certainly do not sit there watcing the phone ring thinking "oh lets keep them holding a bit longer"...
You may ask why I don't, the answer is simple, if I was the customer I want to be on and off that call as soon as I can!
Sadly they can't employ an endless supply of staff, unless YOU fancy working for free, I sure don't!
8-)
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