Dave wrote on Mar 5^th, 2013 at 4:38pm:


I may try their geographic numbers later after 6pm (hour earlier start I just remembered with Post Office HomePhone compared to BT or Plusnet Home Phone) although this is going to be one of my last interactions with Vodafone as I am helping one of my relatives also become a customer of www.ovivomobile.com who give you 150 minutes of calls and 400MB of data per month for free (subject to reading the occasional inserted ad page when web browsing on the mobile).

I was somewhat surprised Dave that you had no comment to make on Vodafone still using the archaic 0870 range as their main landline number for customer services.

If your ringing them from another UK mobile network worth noting you can use 07836  191 191.Hopefully out of your inclusive minutes if you have some.

But they do some keen for some reason for customers calling from another UK Phone  to call old skool 0870 numbers.  See:  http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&PARTIT...

NGMsGhost wrote on Mar 5^th, 2013 at 3:59pm:

I think that this demonstrates how low down the list of priorities an incoming telephone number is. Most other companies have followed the revenue trail and switched to 0844. Clearly, Vodafone isn't that bothered and isn't so bothered about the cost its customers pay to ring up, as clearly no user of a 084/087 number is.

It speaks volumes about the industry that the main mobile networks provide their own mobile numbers for customer services from other networks. I have commented before how they will rake off the higher termination charges, although of course these are now coming down due to the general reduction in mobile termination rates.

Dave,

That looks like more than enough numbers to meet the needs of site users.

I would suggest only one of the 0808 numbers for retail customers is listed for now along with a separate listing for the business customer services number and that the others are held in reserve until such time as the first one gets blocked.

Having said that Vodafone does also make a big distinction between Pay As You Go and Contract customer service but in my experience no 0808 numbers exist for Pay As You Go customer service and you normally have to use one of the 0808 numbers intended for contract customers and then beg them to transfer you over to Pay As You Go rather than making you call back on an 0870 number.

Also sorry for not replying earlier as I only just spotted the post update thread in a clear out of my webmail.