SAYNOTO0870.COM - Dell Danger?

markoos

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Dell Danger?
Mar 1^st, 2005 at 4:43pm

Just a note to make anyone aware, I called the alternative UK direct number for Dell - 01344 373196 (instead of 0870 9080500 - Business Support) because I wanted to order some printer ink over the 'phone.

Due to the amount of different hold-messages and different hold-music I knew I was being transferred... turns out my call was connected to India, and possibly at a Premium Rate, as I was told by the person who took my call. Needless to say I hung up, and we're getting rid of the Dell printer (£48 for replacement col/b&w cartridges and an international call?!)

Be Aware.... it looks like Dell are squeezing every last penny out of its customers.

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Dell Danger? Reply #1 - Mar 1^st, 2005 at 4:47pm No, you dialed a normal geographical number, therefore you will be charged the rate for that number! They told you this because you would normally have gone via 0870/090, so the alternative works!
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pud

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Re: Dell Danger?
Reply #2 - Mar 1^st, 2005 at 5:05pm

Quote:

Just a note to make anyone aware, I called the alternative UK direct number for Dell - 01344 373196 (instead of 0870 9080500 - Business Support) because I wanted to order some printer ink over the 'phone.

Due to the amount of different hold-messages and different hold-music I knew I was being transferred... turns out my call was connected to India, and possibly at a Premium Rate, as I was told by the person who took my call. Needless to say I hung up, and we're getting rid of the Dell printer (£48 for replacement col/b&w cartridges and an international call?!)

Be Aware.... it looks like Dell are squeezing every last penny out of its customers.

I agree the cartridges are expensive (which aren't?) but, if you dialled the 01344 number on call1886.co.uk that call (to wherever they chose to route it) would have cost you a grand total of 1p.

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Smasher

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Re: Dell Danger?
Reply #3 - Sep 12^th, 2005 at 1:13pm

I'm currently looking for a laptop, and have just had a very heated argument with a Dell Salesperson over 0870's being freephone! Roll Eyes

She insisted that 0870 was a freephone number and there was no possibility that I would be charged at all to phone it. Every salesperson at Dell has a direct number and, yes, you guessed it, every number is an 0870 (freephone Roll Eyes

).

The absolute b******* that this company put out to its customers is disgraceful and I will not be buying my laptop from them as a result of their underhandedness> Sad

That's not to mention their current 'offer' of a 'free printer worth £76' which strangely coincides with a sudden price increase of £76 on the laptop. Strange, huh? Angry

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Heinz Supreme Member Offline Posts: 1,362 Essex	Re: Dell Danger? Reply #4 - Sep 12^th, 2005 at 1:36pm Quote: That's not to mention their current 'offer' of a 'free printer worth £76' which strangely coincides with a sudden price increase of £76 on the laptop. Strange, huh? And it's probably the printer which, thanks to this site, I paid £9.87 (delivered) for back in March. It's a re-badged Lexmark BTW.
Back to top	After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015 IP Logged

bbb_uk Global Moderator Offline Posts: 2,041	Re: Dell Danger? Reply #5 - Sep 12^th, 2005 at 2:08pm Quote: ...It's a re-badged Lexmark BTW. Do lexmark ink cartridges fit in Dell printers then?
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PeDaSp Full Member Offline Posts: 111	Re: Dell Danger? Reply #6 - Sep 12^th, 2005 at 11:43pm Buy your cartridges at a fraction of the normal price at: http://www.ijtdirect.com/
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Smasher Senior Member Offline Posts: 346 UK	Re: Dell Danger? Reply #7 - Sep 13^th, 2005 at 10:28am Quote: Do lexmark ink cartridges fit in Dell printers then? That's what I've heard. Seeing as they are actually Lexmark printers they cartridges should fit. It's a bit like the way Daewoo changed their name to Chevrolet - same cars, same parts, just a different name.
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Cruz Junior Member Offline Posts: 97	Re: Dell Danger? Reply #8 - Sep 13^th, 2005 at 4:49pm Quote: Buy your cartridges at a fraction of the normal price at: http://www.ijtdirect.com/ Rather than 'at a fraction of', the words 'at a discount off' might be better used there.
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PeDaSp Full Member Offline Posts: 111	Re: Dell Danger? Reply #9 - Sep 13^th, 2005 at 5:17pm That depends on whether I was using the world "fraction" as in (1) "the quotient of two rational numbers" - namely an amount lower than the "normal price"; or as in (2) "a very much reduced amount" - namely an amount very lower than the "normal price". Welcome to pedant's corner...
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Tanllan Supreme Member Offline Posts: 797 Gender:	Re: Dell Danger? Reply #10 - Sep 13^th, 2005 at 10:33pm Or pedants' corner?
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Smasher Senior Member Offline Posts: 346 UK	Re: Dell Danger? Reply #11 - Sep 14^th, 2005 at 9:22pm Here we go again...
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PeDaSp Full Member Offline Posts: 111	Re: Dell Danger? Reply #12 - Sep 15^th, 2005 at 12:13am I was the only pedant in this forum, standing in the corner which was only ever designed for one pedant. Hence pedant's corner. However, as you have now joined me Tanllan, it has been renamed pedants' corner. Happy?
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Tanllan Supreme Member Offline Posts: 797 Gender:	Re: Dell Danger? Reply #13 - Sep 15^th, 2005 at 8:53am Thank you, PeDaSap. Happy? as I type. Thank you for making my day start so well.
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dorf

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I hate Qs on Premium NGNs

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Re: Dell Danger?
Reply #14 - Sep 15^th, 2005 at 8:56am

You could also try http://www.northdevoncomputers.com/shop/ . They have some good offers in re-manufactured and compatible cartridges from time to time which really are a fraction of the manufacturers' prices. For example I purchased a stock of Epsom colour and B&W cartidges for my 2 Epsom printers for only £1 each.

Now that is cheap - I think!

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Ofcom are completely ineffectual

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