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Dell Danger? (Read 16,817 times)
markoos
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Dell Danger?
Mar 1st, 2005 at 4:43pm
 
Just a note to make anyone aware, I called the alternative UK  direct number for Dell - 01344 373196 (instead of 0870 9080500 - Business Support) because I wanted to order some printer ink over the 'phone.

Due to the amount of different hold-messages and different hold-music I knew I was being transferred... turns out my call was connected to India, and possibly at a Premium Rate, as I was told by the person who took my call. Needless to say I hung up, and we're getting rid of the Dell printer (£48 for replacement col/b&w cartridges and an international call?!)

Be Aware.... it looks like Dell are squeezing every last penny out of its customers.
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Dave
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Re: Dell Danger?
Reply #1 - Mar 1st, 2005 at 4:47pm
 
No, you dialed a normal geographical number, therefore you will be charged the rate for that number!  Roll Eyes

They told you this because you would normally have gone via 0870/090, so the alternative works!
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pud
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Re: Dell Danger?
Reply #2 - Mar 1st, 2005 at 5:05pm
 
Quote:
Just a note to make anyone aware, I called the alternative UK  direct number for Dell - 01344 373196 (instead of 0870 9080500 - Business Support) because I wanted to order some printer ink over the 'phone.

Due to the amount of different hold-messages and different hold-music I knew I was being transferred... turns out my call was connected to India, and possibly at a Premium Rate, as I was told by the person who took my call. Needless to say I hung up, and we're getting rid of the Dell printer (£48 for replacement col/b&w cartridges and an international call?!)

Be Aware.... it looks like Dell are squeezing every last penny out of its customers.

I agree the cartridges are expensive (which aren't?) but, if you dialled the 01344 number on call1886.co.uk that call (to wherever they chose to route it) would have cost you a grand total of 1p.
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Smasher
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Re: Dell Danger?
Reply #3 - Sep 12th, 2005 at 1:13pm
 
I'm currently looking for a laptop, and have just had a very heated argument with a Dell Salesperson over 0870's being freephone! Roll Eyes   She insisted that 0870 was a freephone number and there was no possibility that I would be charged at all to phone it.  Every salesperson at Dell has a direct number and, yes, you guessed it, every number is an 0870 (freephone Roll Eyes).

The absolute b******* that this company put out to its customers is disgraceful and I will not be buying my laptop from them as a result of their underhandedness>Sad

That's not to mention their current 'offer' of a 'free printer worth £76' which strangely coincides with a sudden price increase of £76 on the laptop.  Strange, huh? Angry
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Heinz
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Re: Dell Danger?
Reply #4 - Sep 12th, 2005 at 1:36pm
 
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That's not to mention their current 'offer' of a 'free printer worth £76' which strangely coincides with a sudden price increase of £76 on the laptop.  Strange, huh? Angry

And it's probably the printer which, thanks to this site, I paid £9.87 (delivered) for back in March.

It's a re-badged Lexmark BTW.
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After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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Re: Dell Danger?
Reply #5 - Sep 12th, 2005 at 2:08pm
 
Quote:
...It's a re-badged Lexmark BTW.
Do lexmark ink cartridges fit in Dell printers then?
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PeDaSp
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Re: Dell Danger?
Reply #6 - Sep 12th, 2005 at 11:43pm
 
Buy your cartridges at a fraction of the normal price at:

http://www.ijtdirect.com/
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Smasher
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Re: Dell Danger?
Reply #7 - Sep 13th, 2005 at 10:28am
 
Quote:
Do lexmark ink cartridges fit in Dell printers then?


That's what I've heard.  Seeing as they are actually Lexmark printers they cartridges should fit.

It's a bit like the way Daewoo changed their name to Chevrolet - same cars, same parts, just a different name. Grin
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Cruz
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Re: Dell Danger?
Reply #8 - Sep 13th, 2005 at 4:49pm
 
Quote:
Buy your cartridges at a fraction of the normal price at:

http://www.ijtdirect.com/
Rather than 'at a fraction of', the words 'at a discount off' might be better used there.
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« Last Edit: Sep 13th, 2005 at 4:50pm by Cruz »  
 
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PeDaSp
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Re: Dell Danger?
Reply #9 - Sep 13th, 2005 at 5:17pm
 
That depends on whether I was using the world "fraction" as in (1) "the quotient of two rational numbers" - namely an amount lower than the "normal price"; or as in (2) "a very much reduced amount" - namely an amount very lower than the "normal price".  Grin

Welcome to pedant's corner...
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Tanllan
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Re: Dell Danger?
Reply #10 - Sep 13th, 2005 at 10:33pm
 
Or pedants' corner?   Wink
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Smasher
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Re: Dell Danger?
Reply #11 - Sep 14th, 2005 at 9:22pm
 
Here we go again... Roll Eyes
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PeDaSp
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Re: Dell Danger?
Reply #12 - Sep 15th, 2005 at 12:13am
 
I was the only pedant in this forum, standing in the corner which was only ever designed for one pedant.

Hence pedant's corner.

However, as you have now joined me Tanllan, it has been renamed pedants' corner.

Happy? Wink
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Tanllan
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Re: Dell Danger?
Reply #13 - Sep 15th, 2005 at 8:53am
 
Thank you, PeDaSap.

Happy?

Grin as I type. Thank you for making my day start so well.  Smiley
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dorf
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Re: Dell Danger?
Reply #14 - Sep 15th, 2005 at 8:56am
 
You could also try http://www.northdevoncomputers.com/shop/ . They have some good offers in re-manufactured and compatible cartridges from time to time which really are a fraction of the manufacturers' prices. For example I purchased a stock of Epsom colour and B&W cartidges for my 2 Epsom printers for only £1 each.

Now that is cheap - I think!
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Ofcom are completely ineffectual
 
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