Deadly_Robots wrote on May 26
th, 2008 at 7:20pm:
Virgin employees have a number that they can call to get discounted rates on Virgin Atlantic flights. The problem? It's an 0870 number. Alright, so you're probably still saving money on your actual flight, but that depends on how long you're on hold for. And whether or not you're actually in the UK. I have a UK discount but I don't currently live in the UK, so this 0870 number costs me a small fortune to dial - any discount I have is immediately out the window.
If someone can get the geographical number for this one - 0870 145 4749 - I'd probably do a little dance in honour of them.
As per
reply #7 above, VA have numbers in the range 01293 473xxx. The Virgin Staff Line is 01293 473994. Does that have a 0870/0871 number?
If you are an employee, can you shed light on the 0844 numbers that redant says VA now uses in its offices above?
Contact numbers (beginning 0870/1) are published by VA are
here.
KeyOCO | "The number dialled is for Virgin Atlantic outgoing calls only." |
C | Customer line (may be new reservations or customer services) with loads of waffle - not all have the same options, some mention destinations |
G | General reservations & enquiries (as 0870 5747747) - starts off as C, has option for travel agents then gives four options: 1) Flight Info 2) Economy/premium economy reservations & info 3) Upper-class reservations 4) Website queries |
FI | Flight Info (as 0871 9840840) |
FS | Virgin Flight Store (as 08701 43 43 53) |
R | Straight to reservations |
@ | Answerphone/voicemail |
€ | Rings no answer |
> | 0870 redirector message |
Numbers 01293 473000 to 3999 (All those not shown are OCO):
000 G
015 "We are sorry to keep you. Please hold and your call will be answered as soon as possible." Then into queue, no idea what dep't.
150 G
400 Virgin Atlantic Customer Relations (as 0870 4646747)
404 Richard Branson's Office
500 Virgin Atlantic Ticketing Services (as 0870 3802005)
600 Upper Class Support (as 0870 1909900)
650 Virgin Atlantic Special Assistance (as 0870 3802004)
700 C - for Barclays customers
751 @ Lisa Harmon
754 @ Dee - Is this
Dee Cooper, Director of Product & Service?
755 @ #33755
756 @ #33756
800 Flying Club
829 €
830 Straight into queue - no idea what dep't
831 Straight into queue - no idea what dep't
832 Straight into queue - no idea what dep't
834 Virgin Atlantic Customer Relations
843 "Thank you for calling Virgin Atlantic. The office is now closed..." No idea what dep't
869 Virgin Atlantic Crew Logistics
871 Lost Baggage/Property (as 0870 1904470)
872 FI
875 Flying Club Support
876 R
878 Flying Club
879 Flying Club
881 answers "Test"
884 Virgin Cargo Reservations (as 0870 060 1670)
885 Virgin Cargo Reservations (as 884)
886 Virgin Cargo Reservations (as 884)
887 Virgin Atlantic Cargo Shipping - Pets line & others (as 08450 701 701)
889 Virgin Atlantic Aviation Security
900 Staff Travel Department
902 G
903 Virgin Atlantic Ticketing Services
933 FS
934 FS
935 Virgin Atlantic Group Sales (as 0870 190 4404)
937 FS
938 FS
939 FS
940 FS
941 FS
942 Friends of Richard
943 as 942
944 G
947 >
951 Virgin Nigeria redirector - 0844 4121788
952 C - Option for flying to US to provide advanced passenger information details
954 R
969 Virgin Atlantic Sales support
975 C - Option for Shanghai, Cape Town, Johannesburg, Dubai, when pressed says "Upper Class Support"
976 Pre-order Duty-Free Team (as 0870 1903003)
978 Mates Booking & Fairs Information Line (as 0870 1454749)
983 C - Possibly Flying Club
989 FI
994 Virgin Staff Line - Menu: 1 Voicemail | 2 - Dial extension number | 3 - Speak to operational planner
996 "We are sorry to keep you. Please hold and your call will be answered shortly."
998 Flying Club
999 G
E-mail addresses appear to be firstname{dot}lastname{at}fly{dot}virgin{dot}com
One, two, three and dance..... 01293 473978..................