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Silent call (Read 53,714 times)
dorf
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Re: Silent call
Reply #45 - Jun 22nd, 2005 at 10:41pm
 
Yes it is what is technically called a "Caller Hold" system in the UK, but this now has a time-out to prevent the previously mentioned problems (added after I had realised that I omitted that, sorry).
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« Last Edit: Jun 23rd, 2005 at 12:07am by dorf »  

Ofcom are completely ineffectual
 
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Dave
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Ofcom investigation - 16 June 2005
Reply #46 - Jun 22nd, 2005 at 10:46pm
 
On 16 June Ofcom opened another own-initiative investigation into silent calls. This time it is looking at the following companies: Promote IT, Toucan Telecom, The Listening Company Ltd, ANT Marketing UK, Thompson Directories Ltd, Fax Information Services Ltd, Firestorm Marketing Ltd. More information here.
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SilentCallsVictim
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Re: Ofcom investigation - 16 June 2005
Reply #47 - Jun 22nd, 2005 at 11:27pm
 
Quote:
On 16 June Ofcom opened another own-initiative investigation into silent calls. More information here.

.. and here.
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WWW  
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wse05
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Re: Silent call
Reply #48 - Jul 9th, 2005 at 12:43pm
 
It is really simpler than it sounds.

First, you are NOT legally obliged to answer the telephone just because it rings, no matter who is calling you at home.

Second, lets make the realistic assumption that you have broadband internet, all your friends are online, you have a mobile phone, if they really want to talk to you they just text you or chat online and let you know they'll ring you on your landline (most calls landline to landline are free anytime you call up to an hour in the UK).

Third, do the following:

1) Dial a wrong number that you know does not exist (or an old phone number of yours that has been disconnected).

2) Tape the recording "beep beep beep the number you have dialed has not been recognized beep beep beep" and create a sound file with it repeating for 2 minutes or so.

3) Put that in your answering machine.

Be rest assured, all those annoying telemarking and whatever else calls share databases and won't bother dialing invalid numbers forever.  Once they get your recording enough times they'll stop calling you.

Of course you can sue them (as if you'd go to India to take them to court) or give your name and address out to make a formal complaint (sooner or later they may find a way to get that and start sending you paper mail as well) or forever complain and get upset.  But reality is, the £4.85 or equilavent of £1 a day person on the other end of the phone line will probably quit the job long before anyone remembers his or her name and you're hitting a brick wall.
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NonGeographicalMan
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Re: Silent call
Reply #49 - Jul 9th, 2005 at 1:38pm
 
Quote:
Dial a wrong number that you know does not exist (or an old phone number of yours that has been disconnected).

Tape the recording "beep beep beep the number you have dialed has not been recognized beep beep beep" and create a sound file with it repeating for 2 minutes or so.

Put that in your answering machine.


Personally I find registering with the TPS to be more than adequate rather than going through all this rigmarole.

The overseas prize lines asking me to call an 0906 number have stopped calling lately since ICSTIS began delaying their payment stream long enough to stop these people getting the money if the public make any complaints.

But if you really have nothing better to do with your time than jump through all these elaborate hoops to make a phone call then that's entirely up to you.

Also your preferred contact methods do not seem to allow for the existence of spam text messages. Roll Eyes
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« Last Edit: Jul 10th, 2005 at 12:58pm by N/A »  
 
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wse05
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Re: Silent call
Reply #50 - Jul 10th, 2005 at 8:10am
 
Quote:
Personally I find registering with the TPS to be more than adequate rather than going through all this rigmarole.

But if you really have nothing better to do with your time than jump through all these elaborate hoops top make a phone call then that's entirely up to you.



0866 numbers are not yet regulated in the UK because the calls originate abroad; the Information Commissioner is still looking into how to deal with them.  As far as the TPS, even if they find a way to include them numbers, all the overseas companies will claim is they were trying to contact a Mr Smith (who never existed) at your number.

My problem is that I live in an area where everyone has two or three part time jobs and has time off in the middle of the day. These calls usually happen at around lunchtime between 12noon and 2pm UK time in our area.

If I don't answer, they let the phone ring for half an hour (literally) before their computer terminates the call.  If I do answer (whether I say hello or nothing) then it takes 30 seconds for the call to hangup, and about 20 minutes later a different 0866 number calls.
Changing telephone number does not help as they are apparently targetting the entire exchange and will ring again sooner or later.

I consider that to be harrassment (and indeed in the USA it is illegal to "cause the phone to continuously ring" and that is rigidly enforced - but not in the UK).  I only managed to get rid of the calls using the answering machine trick above, and even then they ring 2-3 times a month.  The triple beep in the answering machine is what deters them.
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bigjohn
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Re: Silent call
Reply #51 - Jul 10th, 2005 at 8:19am
 
Wse05. Is 0866 a new dialling code that has just been introduced,or did you mean 0844?
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BJ.
 
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Re: Silent call
Reply #52 - Jul 10th, 2005 at 9:33am
 
Quote:
Wse05. Is 0866 a new dialling code that has just been introduced,or did you mean 0844?


0866 is what comes up on the caller display;  nothing to do with 0844.  Calls showing this number originate from overseas (some say India, but definitely overseas and from a relatively non-modern network because you can hear the hissing on the line).   Examples are 0866 656 9890 and 0866 849 3243.
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bigjohn
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Re: Silent call
Reply #53 - Jul 10th, 2005 at 9:39am
 
Thanks for that info,it was a new one to me.Perhaps other members could throw some light on the origin of these calls.
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« Last Edit: Jul 10th, 2005 at 9:39am by bigjohn »  

BJ.
 
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NonGeographicalMan
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Re: Silent call
Reply #54 - Jul 10th, 2005 at 1:07pm
 
Quote:
My problem is that I live in an area where everyone has two or three part time jobs and has time off in the middle of the day. These calls usually happen at around lunchtime between 12noon and 2pm UK time in our area.


Must be a funny area if "everyone" has 2 or 3 part time jobs and has time off in the middle of the day?  Where is this Peckham or deepest darkest Toxteth.

I work at home 5 days a week on a residential BT line and have never yet had a call from an 0866 number at any time.

You will actually find that the uk phone network disconnects any call after the line has been ringing for 2 or 3 minutes without answer but if you have a distorted sense of time that makes you think they ring for half an hour well that's clearly up to you.

Perhaps they target your area because IQ and income levels are such that people really believe that if they call an 0906 number costing them 2 or 3 quid that someone will then send them a 5 thousand pound prize.  On my exchange near Dorking their hit rate for call backs to their premium rate number would undoubtedly be very poor indeed - hence they seem to leave us alone.
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wse05
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Re: Silent call
Reply #55 - Jul 10th, 2005 at 3:40pm
 
Quote:
Must be a funny area if "everyone" has 2 or 3 part time jobs and has time off in the middle of the day?  Where is this

You will actually find that the uk phone network disconnects any call after the line has been ringing for 2 or 3 minutes

Perhaps they target your area because IQ and income levels are such that


The area is Hamilton in Scotland, 11 miles out of Glasgow, where a lot of people take the Telewest option....  And yes a lot of people have more than one job (including students working before and after uni during the year anywhere they can get to/from uni), and the phone does ring forever. 

You'd be lucky to find a job here that's more than part time, and 90% of the time it's such an industrial area that people change shifts every week (mornings one week, evenings one week, nights one week).  This makes it paricularly hard on them when these calls pester them.  Imagine working two eight hour shifts in a row, going to uni, then coming home to have those calls all the time.

Technically you are correct, a lot of people have not much hope of money than winning the lottery or responding to those calls which is why this area is targeted.
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NonGeographicalMan
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Re: Silent call
Reply #56 - Jul 10th, 2005 at 3:52pm
 
If Telewest let your phone ring forever I suggest you complain to their Chief Executive and to Ofcom.

This is not something that BT allows to happen on its lines where calls are disconnected after 2 or 3 minutes of ringing unanswered.

There must be regulatory standards on such things.
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Shiggaddi
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Re: Silent call
Reply #57 - Jul 10th, 2005 at 8:15pm
 
I ring my local radio station (They now use 0870, but I use their old geographical number that still wokrs) when they do a competition, and with only the presenter answering the phone, the lines are often engaged as they only have a set number of lines, or ring for ages whilst he/she deals with other callers.

When I call from my BT line, I think it takes about 6 minutes before I get the message that there's no answer.

When I call from a mobie phone (I have been on various networks, under current and old names), then they give far less time before I get the message that the call isn't answered.

In fact, I have even tried calling friends, and the call times out before I hang up.

Therefore, I think it's the telecoms provider of the originating call that sets how long before giving up on a call if there's no answer.
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I realy hait itt wen peeple canot spel proply. Itt getts onn mye nervs sew mutch annd streses mee owt. Knot onley iz itt vary bade speling butt allso bade gramer.
 
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dorf
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Re: Silent call
Reply #58 - Jul 10th, 2005 at 10:50pm
 
One of the reasons that telecoms operating companies have been reducing the ringing period is because of the devices which have become available which use this period to make toll-free calls. By reducing this period the telcos have limited the potential for the fraudulent use of such devices which can work even with international calls.
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Ofcom are completely ineffectual
 
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Hazzanet
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Re: Silent call
Reply #59 - Jul 12th, 2005 at 11:01am
 
Quote:
If you hang your phone up against the incoming call it should clear down after about 15 seconds or so.

Years ago this was not the case and the incoming caller could keep your line open.


The BT SIN 351 states:

7.1.2 By the Called Terminal

When a callis ended by the called terminal, the BT network interface will detect an off-line condition [...] and initiate a time-out process lasting between two and three minutes. After the time-out period has expired, network initiated clearing [...] is provided to the calling terminal.

Calls that are made to certain services [...] are subject to first party clearing. In these circumstances, when the called terminal ends the call, there is no time-out process and the calling terminal is provided with network initiated clearing immediately.

Full details here: http://www1.btwebworld.com/sinet/351v4p3.pdf
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