This is just a quick moan about contributors that add numbers to the Unverified list without checking them further first.

01752 243800 was added to the numbers as the alternative for 0870 8531000 Acer Tech Support. This of course is NOT the case !  

This is a Plymouth company called Esplex who are outsourced to do the Tech Support for Acer, as is often the case with many companies today. This number is for the switchboard, who will put you through to Tech Support and as most Customer service calls are of a similar nature, to them either. 0870 is the route you are requested to take.  

, with some careful thought and ringing around, I found that , 90, 91, 92, 93, 94, 95, 96, 97 are for Customer services, and should provide a start if someone else would like to try digging on the other numbers from 01752 243800 upwards to 01752 243899.

I will not guarantee that they will deal with your call on ACER, only that they are Customer services.

A guaranteed good number for the Tech Support is . That might even get them to call YOU back !  

I work/worked for ACER. Here are a few notes

• They are closed during lunch 12.30 - 1.30pm
• Best is to ring the  number 0870 853 1002 and that gets you through to the Dedicated line
• The first question you get asked is where did you buy the machine?
• Comet warranty = 2 years; Staples warranty = 1 year; Laptops for teachers scheme warranty = 3 years
• Note. Unless you have called before, they have no record of where you bought the machine from
  .
• Whichever number you dial, press the option for
  ACER advantage
  and
  bought within the last 5 days
  and you get to the front of the Q.
• Those receiving the call have no idea what options people have pressed.
• Email: to email the neccessary person firstname_secondname@esplex.com
  (Esplex do the call centre work and fix the Laptops - Desktops are outsourced to another company)
• Complaints: you're lucky to be able to speak to a manager - you'll get fobbed off well before that.
• Trading standards is not worth the effort but Watchdog sends chivers down managers spines.
• Computer faults:
       Remember it's a call centre.
       Minimal training;
       Some people have very little IT knowledge;
       The main aim is to get through as many calls as possible.

Sorry I cannot say much more but I hope this helps  

sixpence wrote on Feb 8^th, 2006 at 2:31pm:

Possibly. But that is not the issue. The controversy surrounds the fact that this 'revenue' collection is covert and that an 0870 number is perceived as being charged at some 'normal' 'national' rate.

sixpence wrote on Feb 8^th, 2006 at 2:31pm:

Yes, which is why a premium rate number should be clearly marked as such. That is, it should be prefixed 09. This includes any NGN which gives such benefits as revenue and/or routing services. Just because it costs less than 10p/min doesn't make it acceptable to say that it's not premium rate. This is because premium rate isn't a definitive rate or a call that costs over so much, but a way of paying for a service through telephone charges.

As I said, this is now done covertly by the current 084/087 setup, where service providers don't have to mention the cost of their numbers and can mislead their customers.

sixpence wrote on Feb 10^th, 2006 at 1:06am:

Because that would be shutting the stable door after the horse has bolted!

This doesn't just involve consumers, but also surrounds the businesses that use them. They opted to use them based on the premise that they are charged not more than (national) callers currently pay. They are also often tempted by the revenue.

So now having an 0870 is accepted as the norm. How do you propose that providing clear pricing information after years of 'national rate' will allow customers to choose? Would you be happy to go into a shop to find nice cheap prices, and when you come out, you pay for the item and the time talking to the assistant?

sixpence wrote on Feb 10^th, 2006 at 1:06am:

I agree, it is up to you. Advertisements are covered by regulations which mean that prices are shown. It also means other things such as queuing is not allowed on 09 numbers, but this doesn't apply on 084/087 numbers.

sixpence wrote on Feb 10^th, 2006 at 1:06am:

My perceptions are based on the fact that the telephone regulator allowed 0870 numbers to become charged at higher rates than geographical numbers. This is an anti-competitive charging arrangement whereby all call carriers charge about the same. Thus, it knew that as competition has driven down the price of (geographical) calls, this could never be so with 0870 (and 0845).

The regulator created the National Telephone Numbering Plan whereby all premium rate (revenue sharing) numbers were prefixed 09 accordingly. It also allowed them to be referred to as 'national rate' and placed them outside the 09 category.

What I would like to see is a clear playing field. I am not out to stop all sorts of revenue generating numbers. Are you happy that when you phone your bank or insurance company, they could be 'earning' money from your call?

Found this if it's of any use
http://www.petercooper.co.uk/archives/000612.html
HEAD OF ACER UK CALL CENTRE:

the head of the Acer UK call centre is ANDREW PARSONAGE, email , tel. 01752 515515 extension 752, or you can call him directly without going through the switchboard, on 01752 243 752.


http://www.instruction-manuals.co.uk/category/computer/acer.htm ;   (Caution - dated 17/11/99)
Spare parts for acer machines are available from:-
* ICR - tel:01752 332500

http://www.howtofixcomputers.com/bb/ftopic78748.html
OPPPPPPPPPPssss dropped a total bollock there. actually its in Plymouth and
the companies called Esplex full address is Unit M, Eagle Road, Langage
Business ~Park, Plympton , Plymouth, Devon. PL7 5JY. Tel number is 01752
515515. Web address is www.esplex.com and email is service@esplex.com

http://www.applegate.co.uk/company/11/17/660.htm
Acer UK Ltd
Acer House
Poyle Road, Colnbrook
Slough
SL3 0QX(Road Map)
Berkshire
Tel: 01753 699200
Fax: 01753 699201

woohoo atlast I got through to this mark guy. the complaints number I gave in a previous post goes to a "christina" not the fastest to answer but just let it ring and ring, someone will answer and while it doesn't connect it doesn't cost you a penny.

If they claim that there phone exchange is down just tell them that they are lying and that you`ve been put through 5 minutes ago by someone else ( Angie, Patrick, Mark,Mrs. Foster  are a few names that do work their and who are they to say they haven't put you through)

Shocking though that, that is what it takes to finally get stuff sorted out.
Anyway hope this helps someone.

If you ask me, that receptionist needs some serious stress relief.

but seriously, it's a shame they've done this, particularly as Acer have one of the best tech support services for computers that I've ever come across.  They sorted out my laptop in no time, including return and replacement, and they were also really polite, and not just in the 'give me the please and I'll fix it' way but also in the 'so how are you doing' and 'I know, when I was at Uni...' way.

Personally, having paid £1200+ for a laptop, a few extra quid doesn't seem to matter much, and I think the quality of service is well worth it.

That having been said, thanks for the number!

Cheers.

Hussein.