SAYNOTO0870.COM - TheTrainline.com

aristidebruant Newbie Offline Posts: 1	TheTrainline.com Apr 4^th, 2005 at 12:31pm Anyone know this non 0870 number? Or even a way of getting to speak to someone! Cheers. (national train booking website) ~ Edited by Dave: Thread title amended
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Furry Fred Newbie Offline A genius, who's handsome, wonderful - and modest Posts: 14 Notts Gender:	Re: www.thetrainline.com Reply #1 - Jul 19^th, 2005 at 10:05pm Never tried phoning, but I always use them through www.qjump.co.uk
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gbtillies

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Quietly does it.........

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Re: www.thetrainline.com
Reply #2 - Jul 20^th, 2005 at 10:14am

According to their website, trainline.com is owned by trainline holdings, which is owned by Virgin Group (80.5%), National Express Coaches (14%) and Stagecoach Holdings (5.5%).

Companies House have Trainline Holdings and Trainline.com listed at 120 Campden Hill Road, London, W8 7AR, each with their own Company Number.

A search on 192.com for Trainline, found this entry

http://www.192.com/search/search.cfm

which will show you trainline.com but at a different london address, but with a geographical number. Might be worth a try?

Interestingly, although it shows Trainline.com with a Leicester Square address, if you click on that link it shows you Campden Hill Road address!

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Godfrey Newbie Offline Posts: 4 Gender:	Trainline Reply #3 - Feb 2^nd, 2006 at 11:33am Are some companies getting wise to this? The Trainline geographical alternative number gives a recorded message telling you to ring the 0870 numer! Does anyone have a better number for this company?
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Trainline Reply #4 - Feb 2^nd, 2006 at 1:43pm What geographical number are you using Godfrey?
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Godfrey Newbie Offline Posts: 4 Gender:	Re: Trainline Reply #5 - Feb 2^nd, 2006 at 4:47pm the number I used was 02074844570
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Dave

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Re: Trainline
Reply #6 - Feb 2^nd, 2006 at 5:08pm

Hmm, I see what you mean.

I've just Googled the first few digits of that number at got 0207 484 4589 and 0207 484 4596. There is also a fax of 0207 930 0455 which is still in service and connected to a fax machine.

020 7484 4596 goes to voicemail. Press 0 to go to the operator which gives another recording:

It says it's the offices of Virgin and then gives a list of numbers for various parts of the company:

V3 020 7484 4431
Virgin Wines 020 7487 4549
Trainline 020 7487 4570
For any other enquiry 020 7313 2000

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jrawle

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thetrainline.com
Reply #7 - Aug 22^nd, 2006 at 6:31pm

There is a number in the database for thetrainline.com:

The Trainline 0870 3333555 0207 4844570 Midland Mainline; also for 0870 3334875

However, this appears to be incorrect. The usual number for thetrainline is 0870 010 1296. The numbers above are possibly for "branded" versions of thetrainline for different train operating companies - they return very few Google results.

The London number given doesn't work out of hours. It says to call back during the day. 0870 010 1296 does work out of hours. Can we find the geographical alternative for it?

thetrainline
498 Gorgie Road
Edinburgh
EH11 3AF

Refunds Department
PO Box 222333
Edinburgh
EH11 3YT

Edited:

by Dave
This post has been joined onto the end of the existing thread on TheTrainline.com

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« Last Edit: Aug 22^nd, 2006 at 8:53pm by Dave »

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speedbird001

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Re: www.thetrainline.com
Reply #8 - Apr 24^th, 2007 at 10:36am

Hello.. I've tried in earnest to get a non 0870 number for thetrainline.com - the number listed on your site is just a recording, to call the 0870 number. Pressing zero goes to Virgin head office which gives the same number for them!

Any help would be appreciated - i'm sure there are alot of people who call them.

Many thanks

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: www.thetrainline.com Reply #9 - Apr 24^th, 2007 at 7:34pm speedbird001 wrote on Apr 24^th, 2007 at 10:36am: Hello.. I've tried in earnest to get a non 0870 number for thetrainline.com - the number listed on your site is just a recording, to call the 0870 number. ... For reference the number speedbird001 refers to is 020 74844570. I have now removed it from the database.
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ReleaseRoderick Newbie Offline Posts: 26	Re: www.thetrainline.com Reply #10 - Apr 27^th, 2007 at 8:42pm My faith in Mr Branson is being sorely tested. I have a nasty feeling he is losing his grip!
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Tanllan Supreme Member Offline Posts: 797 Gender:	Re: www.thetrainline.com Reply #11 - Apr 27^th, 2007 at 9:56pm Do try www.bahn.defor good timetable information or PM me for details of a UK Co which provides excellent ticketing service. They look after my company very well.
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: www.thetrainline.com Reply #12 - Oct 28^th, 2007 at 5:28pm lompos posted the new number for TheTrainLine.com here: 020 3128 2000
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Dave

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Re: www.thetrainline.com
Reply #13 - Nov 25^th, 2007 at 11:24am

The (new?) office for TheTrainLine.com is:

The Matrix
9 Aldgate High Street
London
EC3N 1AH

Tel: 020 31282000
Fax: 020 31282111

However, the contact address given on the website is the Edinburgh PO box mentioned above:

PO BOX 222333
Edinburgh
EH11 3AF

So it may be that the service is provided by a third party call centre provider.

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StephenK

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Re: www.thetrainline.com
Reply #14 - Nov 25^th, 2007 at 11:56am

Dave wrote on Nov 25^th, 2007 at 11:24am:

The (new?) office for TheTrainLine.com is:

The Matrix
9 Aldgate High Street
London
EC3N 1AH

Tel: 020 31282000
Fax: 020 31282111

However, the contact address given on the website is the Edinburgh PO box mentioned above:

PO BOX 222333
Edinburgh
EH11 3AF

So it may be that the service is provided by a third party call centre provider.

All tickets are sent from Edinburgh as its there is a national rail ticketing centre there.

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