What is wrong with having a simple normal geographical number with multiple lines??
Hospitals, for example, have hundreds of lines on their geographical extensions... they don't have any problems at all and this is a fact. Is it better to keep people waiting, listening to annoying music for ages while racking up hefty charges on their phone bill??
May I also point out that you initially said this wasn't an issue of cost:
Quote:It's not some "Devious" plan to increase revenues but a way of enhancing customer service levels and increasing your opportunity to receive an answer on the first call attempt.
But more recently you said:
Quote:...it's simply another choice being practiced by business as being cost effective.
Quote:Also using GNs limits the amount of available network functionality which would then have to be put in to the call centre environment thus increasing overheads which would have to be funded by the customer. They'll get you one way or another.
You seem to contradict yourself an awful lot...