Tungata,

What tosh you write. I agree with Smasher you also seem to contradict yourself a lot. (With a handle like that I suppose it is to be expected.)

I did not state at all that BT were doing what they do as a "devious plan to increase revenues.." Those are your words.

Indeed looking at what you have written it is quite clear that either you have no detailed technical knowledge of this issue at all, or if you do you are trying to argue the opposite of what you know to be true, for devious purposes. If one examines the whole tone of what you have posted it is quite clear that you are someone with, or represent someone or some entity with, a vested interest in this NGN Premium-generating racket.

The absolute and most definite thing that this racket is NOT about, which you attempt to claim, is "enhancing customer service levels and increasing your opportunity to receive an answer on the first call attempt...", and "it's simply another choice being practiced by business as being cost effective...". It is quite clear that you also do not understand the first thing about nor have any real knowledge of formal business management, otherwise you would not make such foolish claims!

The very reason that call queing continues to be allowed with this scam is precisely because what you claim is untrue! That is why the big money is being made from call queing - because calls are not answered as quickly as possible, but ARE QUEUED FOR AS LONG AS POSSIBLE.

Quote:


Really, what do you consider to be old? That is of course up to you. But it is an unfortunate remark, because I know of quite a few people in their 70s who are actively campaigning against the whole scam of 0870.

Most of us are retired you see and have to pay real tax paid money for our phone calls, we cannot charge our company for them.

I have never called an 0870 number (*) but I am only 65.

juby