having spend over 3 hours on phone 5 or 6 emails to a.walker@pixmania.com, I can safly say don't touch them if they've got your money head for the courts.

I have had problems too, I have requested compensation for wasted time and phone dredit (£25 approx on my landline) just dealing with their lack of competance. Basically they delayed and delayed my order  and couldn't tell me when it would be dispatched. So i cancelled the order last wednesday afternoon, the guy on the other end said thats fine i'll send you comformation via email, i then ordered the products elsewhere. So imagine my horror when the order tracker changed to dispatched with a parcelforce tracking number. I now how to refuse the camera i don't want to get a refund and am getting nowhere with miss walker etc And guess what here we are on tuesday and according to parcelforce it isn't even in the country yet. 

I am in the process of getting a site set up to document peoples problems to prepare a dossier to send toBBC's watchdog, trading standards etc. I'll post back here when its done. Wasted so much time and money on them they never reply properly if at all to emails/ the contact us script and such long waits on a 08700 number is unacceptable. From what I've heard it is because they are movng warehouse, would have been nice to have been actually told that! Lets all band together to get them some bad Press nothing is more harmful to a company IMO 

You can place your order with PIXmania.com over the phone by calling 08700 118 117 (national rate) Monday to Friday 9am - 5pm

go to this site for some warnings
http://www.ephotozine.com/forum/viewanswers.cfm?qid=557&catid=18
It seems pixmania is based in france, so not a lot of chance getting a UK number for them

courtesy of pricerunner.co.uk
Web Address http://www.pixmania.co.uk
Number of Stores 1 Pixmania.com 792, Fulham Road Fulham - LONDON SW6
Telephone Order Monday to Friday, 09.00 AM to 05.00 
Fax 0033 0145 0136 78 / 0033 0145 0139 07
Telephone 0 87 00 118 117
Head Office Address Pixmania.com 792, Fulham Road Fulham - LONDON SW6 

perhaps fulham is a front


More warnings here
http://www.epinions.com/msg/show_~threads/cat_id_~22/id_~5556/forum_id_~145/pp_~...


From the dutch pixmania site, same layout, different language
Per telefoon bestellen
Je kunt je bestelling via de site, maar ook via de telefoon opgeven, op 0900 - 2658520 (0,25€/min), van maandag tot vrijdag, tussen 9 en 17 uur.


if you can read french
E-mail: Contacts
Tel: 0892 700 104
(0,34 € TTC/min)
Fax: 01 56 61 45 54
Remarques : du lundi au vendredi de 10h à 18h
Société : Fotovista
Siège social : Pixmania
43/47 avenue de la Grande Armée
75016 - Paris

MORE WARNINGS HERE
http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=215258&fo...

from pixmania themselves
Pixmania French company, located at 43-47 avenue de la grande armée - 75016 Paris FRANCE - Mail address : Pixmania -marketing department - 43/47 avenue de la Grande Armée - FRANCE

DO YOU REALLY WANT TO DEAL WITH THIS COMPANY?

why is it only when parting with money do i bother to check things? >.<

has anyone here actually had a good experience with them or should i just cry off my £250 and start grovelling towards my lawyer friend?

As the name suggests, I have rather a large problem with PIXMANIA and as im not that familiar with e technology, it has taken me a while to come across this site. All I want is somewhere to vent my mounting anger with a company who treats its customers as it does and to warn people about the dangers of placing an order and payment with them.   Am I in the right place?? a very nice man wrote on Oct 23^rd, 2006 at 9:43am: