I have rebuilt the entries for BSH Appliance Care.
Customer serviceThere is a customer IVR (menu) with options for:
1. Arrange engineer visit or discuss ongoing repair
2. Order replacement spare part or accessory, or discuss an existing order
3. Pre-sales advice or help using appliance (same as 01908 328590)
This IVR is on each of the following numbers, and each starts with the brand name it is for:
- BSH Home Appliances: 0844 892 8921, 0870 243 2832, 0870 522 2777, 0870 554 3210, 0870 567 8910
- Bosch Home Appliances: 0844 892 8925, 0844 892 8979, 0870 240 0060, 0870 241 3381
- Siemens Customer Service: 0844 892 8999, 0870 240 0070
- Neff Home Appliances: 0844 892 8926, 0844 892 8989, 0870 240 0080, 0870 241 3383
The alternative, 01536 431000, suggested by Barbara answers with an IVR:
1. Calling regarding existing appointment you have with a service engineer
2. All other customer service enquiries
3. Logistics department
4. Security department
I have listed this 01536 number as the alternative for the above 0844/0870 numbers, as it has options for existing warranty customer service. I have also added entries for the same 0844/0870 numbers, but with the alternative 01908 328590 for "Product advice".
Warranty registrationThe following 08 numbers are known for registration:
- Bosch: 0844 481 0320, 0844 481 0382, 0870 600 0535, 0870 850 7537
- Siemens: 0870 600 0836
The number 0115 976 6498 says it's the "BSH customer line for registration enquiries", so I've listed this as the alternative for these.
There is perhaps a connection with Domestic & General (D&G), with registrations at least. Some of D&G's numbers are 0844 481 xxxx and one entry says to ring D&G's Coventry switchboard and ask for BSH Appliance Care. This number is also a Nottingham number and D&G have an office there; not sure about BSH.