SAYNOTO0870.COM - Trading Standards

NonGeographicalMan

Ex Member

Re: Trading Standards Publish Guidance About NGN.
Reply #15 - Sep 23^rd, 2005 at 5:13pm

Quote:

The response I got said that Leicester TS no longer held that stance and that there was nothing they could do.

What evidence do they have of this stance by Leicester City Council Trading Standards? Do they for instance have a statement in writing by its head of trading standards that their view has changed?

No I suspect that someone at Manchester Trading Standards wanted a quiet life and did not want to have to prosecute MicroDirect over this so they thought they could use the excuse that call pricing was now more competitive than in 2003 to try to claims that Leicester City Council's original analysis no longer applied.

This line of thought is utter garbage as on 1st July 2004 BT made Option 1 compulsory for most of its customers and at that point it became true that 0870 calls were more expensive than geographic calls all of the time for all BT Option 1-3 customers and for 0845 it became true compared to Option 1 off peak and at the weekend.

All you are looking at here is a typically spineless trading standards department wanting to do nothing because they will claim a company charging a few pence per minute extra isn't that serious an issue. The fact this scam industry is worth hundred of millions a year seems to totally elude them!

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jrawle

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Re: Trading Standards Publish Guidance About NGN.
Reply #16 - Sep 28^th, 2005 at 4:24pm

Both Norfolk's advice and Leicester Trading Standards were mentioned in a letter to yesterday's Leicester Mercury.

Quote:

TRUE COST OF CALLS

10:30 - 27 September 2005
It is good to see that, following the good work of the likes of www.saynoto0870.com to bring the true cost of calling 0845 and 0870 numbers to the attention of the public, Norfolk County Council's trading standards department has taken the lead on increasing public awareness.

As a trader, I recently received guidance from the trading standards department. I was told: "You should not use the terms 'local rate' or 'national rate', or any reference to local or national rates.

"You also should not use words which could imply a local or national rate (for example, lo-call, low rate, national call, standard rate)."

Businesses now have to make the public aware of the true cost of 0845/0870 calls. Calls to real local numbers are significantly less.

Why can't our local trading standards take the same action?

Joseph Hill, Leicester.

I've written a reply, quoting LTS's advice from 2003 and their recent comments relating to the Micro Direct case, and pointing out that their original advice is more relevant now than ever.

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bbb_uk Global Moderator Offline Posts: 2,041	Re: Trading Standards Reply #17 - Oct 18^th, 2005 at 4:44pm Norfolk Trading Standards have published their response to Ofcom's NTS Consultation - A Way Forward. I have mentioned in the relevant thread here.
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derrick

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Re: Trading Standards Publish Guidance About NGN.
Reply #18 - Oct 27^th, 2005 at 12:06pm

Quote:

I was pointed to the link by a contact.

I have since spoken to NCC Trading Standards and they confirmed that it was a leaflet they sent out to all Business,s in Norfolk.

You can mail them at trading.standards@norfolk.gov.uk

I have just spoken to Norfolk T S about the contradictory advice on the fact sheet and the statement "you do not have to state the cost of calling" and maintain that they are not conforming to CAP and ASA rules that say" you should not be silent on price" and that they are contradictory by mentioning the law and penalties about misleading information,was told as they are not giving misleading information they are not guilty, but he has said he will pass on my comments.

The leaflet was supplied by the Kings Lynn sub office of which the number given is 0844 8008013, anyone requiring the direct number it is 01553 669257

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Trading Standards Reply #19 - Feb 8^th, 2006 at 4:57pm I Googled for more information on Consumer Protection Act 1987, Part III. I found this page on the Hampshire County Council website. At the bottom it says that people overseas can call them on +44 845....
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Dave

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Re: Trading Standards
Reply #20 - Feb 20^th, 2006 at 3:43pm

Which Trading Standards should you report a company to? The one you reside in or the one its head office is in?

I reported Micro Direct to Manchester TS, despite the fact that I don't live there. They responded, although they didn't do anything!

I am disappointed to find that Perrys Motor Sales have adopted 0845 numbers for their outlets. On the website they say that they cost the "Price of a Local Call". I have e-mail the chairman, Ken Savage, as he is the only senior management member that gets a mention on the website. I received nothing from him, so I e-mailed customer services on Friday. I will wait a few more days, but it looks as though I will have to go to TS with this.

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hoxne Junior Member Offline Posts: 57	Re: Trading Standards Reply #21 - Feb 23^rd, 2006 at 10:01am Dave, see www.microdirect.co.uk -- no longer says it's national rate.
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derrick

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Re: Trading Standards
Reply #22 - Feb 23^rd, 2006 at 11:18am

Dave wrote on Feb 20^th, 2006 at 3:43pm:

Which Trading Standards should you report a company to? The one you reside in or the one its head office is in?

I reported Micro Direct to Manchester TS, despite the fact that I don't live there. They responded, although they didn't do anything!

I am disappointed to find that Perrys Motor Sales have adopted 0845 numbers for their outlets. On the website they say that they cost the "Price of a Local Call". I have e-mail the chairman, Ken Savage, as he is the only senior management member that gets a mention on the website. I received nothing from him, so I e-mailed customer services on Friday. I will wait a few more days, but it looks as though I will have to go to TS with this.

You should report it to your own local T S and they will forward it to the "home authority" of the company concerned, don't expect any feedback,if anything like Lancs T S, unless you keep on at them.

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Dave

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Perrys Motor Sales lies: 0845 "local rate number"
Reply #23 - Aug 17^th, 2009 at 10:13pm

derrick wrote on Feb 23^rd, 2006 at 11:18am:

Dave wrote on Feb 20^th, 2006 at 3:43pm:

Which Trading Standards should you report a company to? The one you reside in or the one its head office is in?

I reported Micro Direct to Manchester TS, despite the fact that I don't live there. They responded, although they didn't do anything!

I am disappointed to find that Perrys Motor Sales have adopted 0845 numbers for their outlets. On the website they say that they cost the "Price of a Local Call". I have e-mail the chairman, Ken Savage, as he is the only senior management member that gets a mention on the website. I received nothing from him, so I e-mailed customer services on Friday. I will wait a few more days, but it looks as though I will have to go to TS with this.

You should report it to your own local T S and they will forward it to the "home authority" of the company concerned, don't expect any feedback,if anything like Lancs T S, unless you keep on at them.

Despite having written to my local trading standards about this outfit (Perrys Motor Sales) three years ago, they still do not get it. I have today received a "VIP Invitation" to a closed showroom event. To confirm my attendance I must ring them on "local rate number 0845 803 …". Angry

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irrelevant

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Re: Perrys Motor Sales lies: 0845 "local rate numb
Reply #24 - Aug 18^th, 2009 at 9:57am

Dave wrote on Aug 17^th, 2009 at 10:13pm:

Despite having written to my local trading standards about this outfit (Perrys Motor Sales) three years ago, they still do not get it. I have today received a "VIP Invitation" to a closed showroom event. To confirm my attendance I must ring them on "local rate number 0845 803 …". Angry

Well if you received somehhing through the post, then the ASA will deal with it as well... usually helpful to quote their previous adjudications back at them ..

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Trading Standards Reply #25 - Sep 11^th, 2010 at 10:17am An A4 card "Personal Invitation" from Perrys to a Factory Direct Event has not only a new 0845 number, but it also continues to lie about it being "local rate". What is the point in reporting things to trading standards when they do nothing??
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