Thanks Heinz. You are quite right. I was given completely the wrong outdated information by a BT operator a couple of weeks ago (he told me 6p connection charge + 4p/min). The current 0845 cost appears to be 2p/min as you say (0.5p/min cheap rate), so a 3min call would cost 6p, not 18p.
However I am still confused: I phoned 100 four times just now, and all operators told me that 0845 price was 2p/min daytime rate, and that there was NO minumum charge or connection charge. Heinz's moneysavingexpert.com link below however gives the cost as 7p PLUS 2p/minute. Who is right?
Of course whatever the answer doesn't completely solve the problem, because it still costs quite a lot to call Ocado CS!
I can of course send a message via the website, or via email: but that means I have to be near a computer. In any case, the website CS is easy, but not fast. Talking to someone is often easiest, and usually best.
I got thru to Ocado CS today on their Head Office number (01707 228000), but a few days ago another operator on the same number refused to transfer me, so it's not 100% reliable. I'll test some of the other 01707 numbers to see if they answer after 6pm, but I haven't found one yet.
Heinz wrote on Oct 26
th, 2008 at 10:54pm:
domg wrote on Oct 26
th, 2008 at 10:39pm:
0845 nos cost 6p setup charge + 4p/min = so 3 min 0845 call costs 18p.
Those 0845 call costs are a little out of date. There is a MUCH cheaper way of calling 0845 numbers. In any case, even BT never charges more than 2p/minute now (see
HERE).