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SAYNOTO0870.COM › Main Forum › Geographical Requests › Lovefilm

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Lovefilm (Read 48,464 times)

gdh82

Full Member

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Posts: 226

Re: Lovefilm 0870 240 1637
Reply #15 - Nov 24^th, 2005 at 6:34pm

I like your persistence Shaggadi ! You're a lot like me! Wink

And I accept that in sufficient numbers, member or non-member, it could prove persuasive to any company. I've been up for it all along but I'm not sure how many others would ?

What do you think about my other point - having a SayNoTo0870 tool kit of resouces i.e template letters to get people started which could be personalised etc etc
Quote:

Don't you think having a series of template letters as part of the SayNoTo0870 'armoury' could help mobilise people who come to this site already feeling disgruntled about 0870 issues ?

There's more of us that them, stick together and challenge 0870/0845 etc etc

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Shiggaddi

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Posts: 411
Saltash, Cornwall
Gender: male

Re: Lovefilm 0870 240 1637
Reply #16 - Nov 24^th, 2005 at 9:07pm

What do you think about my other point - having a SayNoTo0870 tool kit of resouces i.e template letters to get people started which could be personalised etc etc

Sounds like a good idea. But not too much like a standard letter, but mainly the points to put in letters, or when you're on the phone. Points to include things like access from abroad, not charged at normal rates or inclusive minutes on mobiles, company makes revenue from calling them, and any other bad points to counteract whatever they say such as "There's no other number, sorry" or "It's a normal rate call"

But if companies start getting the same letter over and over, they don't take notice, and treat it as one complaint, but if they get loads of differently worded letters, then they realise people are speaking their mind.

I realy hait itt wen peeple canot spel proply. Itt getts onn mye nervs sew mutch annd streses mee owt. Knot onley iz itt vary bade speling butt allso bade gramer.

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Lucycat

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Posts: 1

Anyone have a number for SainsburysDVD/Lovefilm?
Reply #17 - Mar 15^th, 2006 at 5:48pm

Hello all,

I've searched on the site and through Google, but am not having much luck - does anyone have a geog. number for SainsburysDVD/Lovefilm? I want to cancel my sub at the end of the month due to the *lousy* customer service & have just discovered the only way to do it is through 0870 607 0143...the cheek!

Thanks in advance for any help,

Lucy.

Edited as I forgot to mention the address on the returns envelopes:

Online Rentals Ltd
FREEPOST RLSU-CHRT-RXCT
Southgate House
Southgate Way
Orton Southgate
Peterborough
PE2 6UB

« Last Edit: Mar 15^th, 2006 at 5:54pm by Lucycat »

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clayto3h Newbie Offline Posts: 10 Devon Gender:	Re: Lovefilm 0870 240 1637 Reply #18 - Apr 29^th, 2006 at 2:32pm In an email to WHSMITHS DVD Direct asking for info regarding my account with them I have explained about our view of 0870 and the SayNo website. If they do respond to this I will let the Forum know. I think a template letter is a good idea. Chris
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Lovefilm (Online Rentals Ltd)/WHSmith & Sainsb Reply #19 - Apr 30^th, 2006 at 4:31pm I've merged all the threads on Lovefilm and its associated brands. A full list of other websites it operates can be found here. A search for Online Rentals Ltd on 192.com nationwide gives one result: ONLINE RENTALS LTD 6 HALONS ROAD LONDON SE9 5BS Tel 020 8600 4015 Fax 020 8943 1917
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Dave

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Posts: 9,902
Yorkshire
Gender: male

Re: Lovefilm (Online Rentals Ltd)/WHSmith & Sainsb
Reply #20 - Oct 18^th, 2006 at 11:22am

Numbers not mentioned on this thread so far and that are in the unverified database:

01279 773783 Senior customer services person
01733 231231 Switchboard: This is the only Peterborough number we have. You might like to try it and ask to be put through.
01279 770080 Love film
01279 770083 Says it's for Sainsbury's DVD Rental but can be used for Lovefilm requests.

I can't vouch for the above, so please come back and say what works and what doesn't.

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roguexviii Newbie Offline Posts: 2 London Gender:	Re: Lovefilm (Online Rentals Ltd)/WHSmith & Sainsb Reply #21 - Oct 18^th, 2006 at 11:53am Thanks, that's much appreciated I will try these later this evening as i am at work now and will let you know how i get on Thanks Again John
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roguexviii Newbie Offline Posts: 2 London Gender:	Re: Lovefilm (Online Rentals Ltd)/WHSmith & Sainsb Reply #22 - Oct 20^th, 2006 at 11:20am Unfortunately i had no luck with the numbers above as all the lines were closed so none of them was a direct line. I suggest that anyone wishing to cancel their subscription write to them instead as most other queries can be dealt with online. Thanks for your help John
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Adrian1094 Newbie Offline Posts: 2 Nottingham Gender:	LoveFilm.com Reply #23 - Nov 27^th, 2006 at 7:32pm After trying to cancel my membership of this film rental site, they demand that I should call an 0870 number to confirm my cancellaton. I think this should have been made clear in the agreement I first made with the company. But anyway, does anyone have an alternative number for this cancellation?
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Dave

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Posts: 9,902
Yorkshire
Gender: male

Re: LoveFilm.com
Reply #24 - Nov 27^th, 2006 at 8:08pm

Adrian1094 wrote on Nov 27^th, 2006 at 7:32pm:

After trying to cancel my membership of this film rental site, they demand that I should call an 0870 number to confirm my cancellaton. I think this should have been made clear in the agreement I first made with the company. But anyway, does anyone have an alternative number for this cancellation?

In addition to the numbers quoted in reply #20 there is 0808 2000193. Also "Reception" is 0207 7517500; ask for customer services.

Let us know which you try and which work.

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Adrian1094 Newbie Offline Posts: 2 Nottingham Gender:	Re: Lovefilm.com Reply #25 - Nov 29^th, 2006 at 7:49pm Thanks for the numbers. The company I am dealing with seem to be based in Peterborough but they may recently have been taken over. They have collected my membership fee for December so I will try to cancel my membership on the 23rd Dec. using the custonmer service number 0207 7517500.
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Lovefilm (Online Rentals Ltd)/WHSmith & Sainsb Reply #26 - Dec 1^st, 2006 at 4:52pm Screen Select has now been rebranded LoveFilm. The entry for Screen Select in our database has the afforementioned 0808 2000193 number for orders as well as 0208 8968000 for customer services.
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Lovefilm (Online Rentals Ltd)/WHSmith & Sainsb Reply #27 - Aug 13^th, 2008 at 3:19pm See this post for SendIt.com. It appears that Lovefilm is operated by The Hut.
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Lovefilm (Online Rentals Ltd)/WHSmith & Sainsb Reply #28 - Dec 19^th, 2009 at 4:34pm Dave wrote on Aug 13^th, 2008 at 3:19pm: See this post for SendIt.com. It appears that Lovefilm is operated by The Hut. Further to my previous posting, Lovefilm Shop (shop.lovefilm.com) is operated by TheHut.com.
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catj Senior Member Offline Posts: 366	Re: Lovefilm (Online Rentals Ltd)/WHSmith & Sainsb Reply #29 - Dec 19^th, 2009 at 7:31pm 0207 7517500 => 020 7751 7500 0208 8968000 => 020 8896 8000
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