SAYNOTO0870.COM - Lovefilm

hanoijade Newbie Offline Posts: 4	Lovefilm Apr 24^th, 2005 at 6:16am Lovefilm/Online Rentals Limited, P.O. Box 7021, Harlow, Essex, UK, CM19 5WR Any ideas please? Should begin 01279. Thank you. ~ Edited by Dave: Merged other threads on LOVEFiLM; thread title amended. This company operates websites for other companies including WHSmith and Tesco (full details here).
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bigjohn Supreme Member Offline Posts: 2,316 Gender:	Re: Lovefilm 0870 240 1637 Reply #1 - Apr 24^th, 2005 at 7:49am A Domain name search comes up with the no 01279 429 049.It could be someones direct line but its worth a go.Let us know how you get on.
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cranhill Junior Member Offline Posts: 64 Leicestershire Gender:	Re: Lovefilm 0870 240 1637 Reply #2 - Apr 24^th, 2005 at 8:32am Love Film run DVD Hire Services for many other companies including WH Smith and some of the big super market chains. It would be a handy number to get.
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craigr98 Newbie Offline Say NO to non geographical numbers. Posts: 8 Sheffield Gender:	Re: Lovefilm 0870 240 1637 Reply #3 - Apr 24^th, 2005 at 5:24pm I rent DVDs from Whsmiths they offer a good service.
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andrewh2u

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LOVEFiLM and Sainsburys DVD rental
Reply #4 - May 26^th, 2005 at 1:18pm

LOVEFiLM and Sainsburys DVD rental.

Asked them for their geographic number and the response was negative, see below:

----Original Message-----
From: Sainsburys DVD Rental Customer Services [mailto:support@sainsburysdvdrental.co.uk]
Sent: 26 May 2005 13:46 pm
To: andrewh
Subject: [ #PTU-74186-739]: OTHER : CONTACT BY PHONE

Dear Andrew,

Unfortunately this is the only number that is available.

Should you require any further information please do not hesitate to contact us again.

Kind Regards,

Jason Pite
Sainsburys DVD Customer Services

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: LOVEFiLM and Sainsburys DVD rental Reply #5 - May 26^th, 2005 at 1:27pm What non-geographical do Sainsbury's DVD Rental use? Is it 0870 607 0143? Have you just posted this in the database? Please do not post numbers in the database without geographicals as the entry will be deleted.
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andrewh2u Newbie Offline Posts: 3 Central UK Gender:	Re: LOVEFiLM and Sainsburys DVD rental Reply #6 - May 26^th, 2005 at 2:15pm Found their numbers myself, which are: Head Office: 0207 7517500, Customer Support: 01279 773792 Most people will NEED the last number!
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andrewh2u Newbie Offline Posts: 3 Central UK Gender:	Re: LOVEFiLM and Sainsburys DVD rental Reply #7 - May 26^th, 2005 at 2:27pm Companies house gave new HQ. Called 0207 7517500 and they are just the Directors HQ but gave me Customer support 01279 773792. Called both numbers and they worked fine. Wish that the people staffing worked equally well. Please list in database.
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gdh82

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Lovefilm - can anyone help any further?
Reply #8 - Oct 6^th, 2005 at 9:19am

Dear All,

Unfortunately the numbers listed (including unverified) for this DVD Rental Company aren't suitable. The 01279 773791/2 (customer care? more like an admin section?) and 0207 7517500 (head office) say they can only give out the rip-off number 0870 240 1637.

I'd be very grateful if anyone else can crack this one ? Full address details are included in this thread.

Many Thanks Again
Garry

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There's more of us that them, stick together and challenge 0870/0845 etc etc

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Dave

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Re: Lovefilm - can anyone help any further?
Reply #9 - Oct 6^th, 2005 at 9:27am

gdh82 wrote on Oct 6^th, 2005 at 9:19am:

The 01279 773791/2 (customer care? more like an admin section?) and 0207 7517500 (head office) say they can only give out the rip-off number 0870 240 1637.

Have you tried 01279 773793, 794, 795 upto 799?

This is indicated in the database in the Other Info column on the right. Let us know which numbers are what if you can, and which number(s) is/are customer services.

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« Last Edit: Apr 30^th, 2006 at 4:25pm by Dave »

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gdh82

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Re: Lovefilm 0870 240 1637
Reply #10 - Oct 6^th, 2005 at 1:01pm

Hi Dave,

Thanks for your prompt response.

I've just dialed 01279 773 790 and was told neither this nor the extensions 791/2/3/4/5/6/7/8/9 are alternatives to LoveFilm's 0870 number (They're all extensions to their Admin Office, I was told).

When I tried to explain the rip-off nature of 0870 numbers, especially to increasing numbers of us who now have inclusive call plans (for free local/national at any time), the reply was that they're just an internet company and its up to me if I want to have such an inclusive call plan!! We then discussed communication by email and I pointed out that a recent query to 3 or 4 emails to resolve taking 2 or 3 days! The person also explained that they only give out the 0870 number because they can only obtain statistics using this number, not the geographic one?

By the end of the conversation, however, I felt the person concerned did appreciate my point of view and agreed to put forward my suggestion of at least offering the geographic equivalent where requested in addition to the 0870 number.

In short, I'm still seeking a geographic equivalent so if you or any other users of this site can help, it'd be appreciated.

Thanks again
Garry

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There's more of us that them, stick together and challenge 0870/0845 etc etc

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gdh82

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Re: Lovefilm 0870 240 1637
Reply #11 - Nov 23^rd, 2005 at 11:22pm

Quote:

www.lovefilm.com

Customer Services
Online Rentals Limited
FREEPOST RLSU-CHRT-RXCT
Southgate House
Southgate Way
Orton Southgate
Peterborough
PE2 6UB

I've thinking of having another go at obtaining the Lovefilm.Com dvd rental geographical number. Previously I unsucessfully tried the numbers listed on the database, done my own internet searches etc and discussed at length the matter with a member of their staff.

I was thinking of emailing the company but wondered if anyone could provide me with an example complaint/request letter which I could then cut and paste from?

Thanks in anticipation.

PS I really think this site ought to have some kind of 'tools of the trade' section with template letters etc. (If I'm missing this, please point me in the right direction) This would make it so much easier for people to challenge the 0870 system!

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There's more of us that them, stick together and challenge 0870/0845 etc etc

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Shiggaddi

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Re: Lovefilm 0870 240 1637
Reply #12 - Nov 24^th, 2005 at 2:37pm

I was thinking of emailing the company but wondered if anyone could provide me with an example complaint/request letter which I could then cut and paste from?

Well, how about people on this forum write to their freepost address, and raise the exact points that you have just done.

If enough people write to complain using their own words as to why they don't like 0870, to their freepost address, they will see that customers are against 0870 numbers, and having to accept freepost mail, and send a reply (if they bother) on a few ocassions might get them to sit up and listen.

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gdh82

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Re: Lovefilm 0870 240 1637
Reply #13 - Nov 24^th, 2005 at 3:43pm

Quote:

If enough people write to complain using their own words as to why they don't like 0870, to their freepost address, they will see that customers are against 0870 numbers, and having to accept freepost mail, and send a reply (if they bother) on a few ocassions might get them to sit up and listen.

Hi Shaggadi - thanks for your reply. I agree with what you're saying and am coming at this from the same position as you. I think, however, to carry any weight such a response would need to be from subscribers to LoveFilm.Com, rather than just members of the public.

I'm still after a template letter that I could use setting out the main objections to the 0870s etc as well as requesting their geographic equivalent. You probably think this is lazy but I don't believe in re-inventing the wheel even though I would add my own contribution to keep it authentic.

Don't you think having a series of template letters as part of the SayNoTo0870 'armoury' could help mobilise people who come to this site already feeling disgruntled about 0870 issues ?

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« Last Edit: Nov 24^th, 2005 at 3:45pm by gdh82 »

There's more of us that them, stick together and challenge 0870/0845 etc etc

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Shiggaddi

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Re: Lovefilm 0870 240 1637
Reply #14 - Nov 24^th, 2005 at 4:49pm

I think, however, to carry any weight such a response would need to be from subscribers to LoveFilm.Com, rather than just members of the public.

Well, all members of the public are potential customers. How about writing in to complain about their 0870 number, and make that the only issue. Their customer services will deal with that issue alone. If they look up their database to discover that you're not a customer, and then say "What right do you have to complain, you're not a customer" you can always explain that you wanted to ask a few questions that were not answered on your website, and didn't want to pay 0870 rates to do so, and if you take that line to potential customers, then I won't become one.

Perhaps if they received a response like that, and feel they lost out on a customer because they didn't want to call 0870 prior to becoming a customer, and paid for communication through freepost, it might add some weight to the arguement against them using 0870 numbers!!

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I realy hait itt wen peeple canot spel proply. Itt getts onn mye nervs sew mutch annd streses mee owt. Knot onley iz itt vary bade speling butt allso bade gramer.

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