Just watched the ITV news and they had a story on an unnamed company that is switching line providers with just a phone call and a letter thought the post without the customer signing anything.

Done a google, and looked on the ITV website, but can’t find any more info... anyone heard anything???

Rick

It happened to us 

There's a huge front page article about it in the Daily Mail

I think it's probably all (or most) of the major companies, not just one.

We were switched from Talktalk to Toucan, but due to the high level of incompetence of both companies, we were unable to pursue a complaint to OFCOM, as Toucan claimed it was BT's fault - something to do with a "migration error" at the exchange ???

Something we can do is all complain to OFCOM  and forget the old "stiff upper lip" 8)  So many people I know have had it happen to them but refuse to complain for unknown reasons...