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Dial-a-Phone (Read 45,592 times)
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Dial-a-Phone
May 3rd, 2005 at 5:59pm  
Hi all

Having spent ages to get through to Dial-a-Phone' customer services, I gave up.

Anyone have an alternative to 0870 333 6061

Cheers

John
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« Last Edit: Nov 26th, 2005 at 3:44pm by Dave »  
 
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Dave
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Re: Dial-a-Phone
Reply #1 - May 3rd, 2005 at 6:05pm  
What's up with the alternatives listed in the database?
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Re: Dial-a-Phone
Reply #2 - May 3rd, 2005 at 6:12pm  
Hi Dave and thanks for the reply.

I have tried the alternative numbers published but get told that I have to use the 0870 number. I explained that hanging on for ages costs a fortune but they say they can't help and I have to ring 0870 333 6061.

Sorry I didn't mention this earlier.

I detest these companies that keep you hanging on listening to all the usual drivel, then explain they're very busy and there could be some delay and then I end up listening to Barry White for 10 mins or so before I give up!

Cheers

John
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Re: Dial-a-Phone
Reply #3 - May 3rd, 2005 at 6:35pm  
What's the nature of the enquiry? There is a freephone customer services number. If you are after customer services, does this number go to a different department or has another purpose?

If so, let us know so that the database can be updated.
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Re: Dial-a-Phone
Reply #4 - May 3rd, 2005 at 6:58pm  
My enquiry is quite simple. I purchased a phone from Dial-a-Phone prior to Christmas + insurance cover.

The phone was dropped in a puddle, Three said it was not repairable and I should make a claim for replacement.

I've contacted Dial-a-Phone using the numbers published and always been re-directed to the 0870 333 6061 number.

I've now sent them an email but their reply states I should ring them on 0870 333 6061 !!!

Total pain

John
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Re: Dial-a-Phone
Reply #5 - May 3rd, 2005 at 7:00pm  
Do Dial-a-Phone provide the insurance directly then, or does their 0870 have a menu which takes you to the company providing the insurance?
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Re: Dial-a-Phone
Reply #6 - May 3rd, 2005 at 7:06pm  
I'm afraid I can't get a definative answer on that one.

It's certaily not a choice on their automated answer service so you just wait for the 'next available CS representative' for ever!!

John
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Re: Dial-a-Phone
Reply #7 - May 3rd, 2005 at 7:29pm  
Another number (found on Yell.com) is
0800 000077
.
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Re: Dial-a-Phone
Reply #8 - May 3rd, 2005 at 8:11pm  
Thanks for all your help Dave, most grateful

John
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« Last Edit: Nov 14th, 2005 at 9:18pm by Dave »  
 
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Dial-a-Phone
Reply #9 - Jun 17th, 2005 at 2:09pm  
The geo aletnative for Dialaphone has been dead. It can reach Dialaphone, but cannot been connected to Customer Service. Anyone can find the new number for  0870 333 6061 again? Thanks!

Here is the info:
Dial-a-Phone Ltd
53 - 79 Highgate Road
London NW5 1TL
VAT No. 730 9350 45
Company Registration No. 3080385
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« Last Edit: Nov 14th, 2005 at 9:19pm by Dave »  
 
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Re: Dial-a-Phone
Reply #10 - Jun 17th, 2005 at 2:46pm  
The other number we have for DialAPhone Customer services is 0808 1722300 and that works OK.

0207 2418600 option 2 however does direct you to use the DialAPhone website.
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« Last Edit: Sep 18th, 2005 at 8:03am by Dave »  
 
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Re: Dial-a-Phone
Reply #11 - Jun 17th, 2005 at 3:08pm  
Many thanks!

Is it 0808 1722300 a free number to dial?
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« Last Edit: Sep 18th, 2005 at 8:03am by Dave »  
 
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Re: Dial-a-Phone
Reply #12 - Jun 17th, 2005 at 3:12pm  
It certainly is !  Normally used on ISP dial-ups but I've seen it on a few Customer service lines also.   8)
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« Last Edit: Sep 18th, 2005 at 8:03am by Dave »  
 
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Re: Dial-a-Phone
Reply #13 - Jun 27th, 2005 at 7:30pm  
Works!
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« Last Edit: Sep 18th, 2005 at 8:03am by Dave »  
 
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Re: Dial-a-Phone
Reply #14 - Sep 6th, 2005 at 7:39pm  
All the numbers of dialaphone 0808 172 2300 and the 0207 do not lead to Customer Service anymore.  The 0800 000077 number is also a sales number.

Does anybody have a new CS number other than the 0870 number
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« Last Edit: Sep 18th, 2005 at 8:04am by Dave »  
 
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