bigjohn
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Dorset Out of Hours Doctor Service use of 0845.
May 5th, 2005 at 8:15am
I wrote to the NHS Trust responsible for the Dorset GP,s out of normal hours (evenings and weekends)service asking why the expected people to call a 0845 no, and what was in it for them.
In a nutshell they replied they had looked at a number of options,and had chosen 0845 because it would enable everybody in there area to call for the price of a local call,and they were making no money from it.(In fact it was costing them £30,OOO a year to run and they would rather spend this on patient care).
I then replied pointing out changes in BT Callrates 1/7/04,cost from payphones and mobiles ,that the provider of the service is making money from the callers above what they would normally pay etc etc.
They have just replied saying they have found the info must useful and are reviewing the use of the no.
The problem does seem to be that end users are not being made fully aware of the implications in the use of NGN no,s.Probaly because they are a cash cow for providers.
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