Quote:Lots of people do seem to be put off by there customer service calls being answered outside the Uk..
Sorry Chaps, but you are all somewhat off the mark, it is not racialist, it is not because they speak excellant english but with a funny accent, it is not because they are in another country, and certainly is not because they are incapable of doing there job properly. It is not because they are a different colour either.
The real reason is that main users of Indian call centres are the banks, they get richer by paying them less.
Have you any idea what the level of pay is for a fellow (with a degree) in an Indian Call Centre? It is not enough to keep you in dog food.
Whilst the number of fat cats increases in inverse proportion to the services they give, as do their profits.
The banks are getting richer and richer by exploiting people's misery which they caused in the first place!
Ask any employee of your local bank.
They are going on strike I believe?
juby