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I wish to point out that if the BRITISH PEOPLE won't do their BRITISH JOBS properly, then the BRITISH JOBS will be outsourced so that the economic viability of the respective companies is upheld.

Alliance & Leicester is one of the companies which proudly promotes the fact that they have "UK Call Centres", yet the service I have received from them is absolutely atrocious.  However, Eaglestar (now Zurich) moved their call centre abroad and I was able to converse freely and effectively with the Indian worker on the other end, who had a 1st degree in Engineering.  He was educated, polite and respectful, which is more than I can say for the some of the vindictive scum who work in our own call centres.

If we can't do our own jobs properly, then it is a sad but true fact that the jobs will move.  Don't think I don't support British industry, because I do! It's just that I see no valid reason to support this particular sector other than the fact that "we are losing British jobs".

All I want to say is that I will give my custom to companies which run competent call centres and provide an adequate service.  I don't care where the call centre is, as long as the people answering calls are polite, patient, efficient, and know what they're doing.

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Well said littlemissn!! 8)

are you saying that cos ive got a norfolk farmer accent that I give cr*p service to my fellow union members, and that my union should outsource beacuse we give cr*p service?

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What are you talking about?

jamesbond asked which numbers go through to British call centres as opposed to Indian ones.

DaveM answered this by saying that the only way is ring them and find out which have English accents. What has this got to do with being predice? It is simply answering the question in the original post.