I did a search and found an alternative address.  Rang the number but no answer   

Firefly Enterprises Ltd

Unit 12 Beckford St Bsns Cntr Beckford St, HAMILTON, ML3 0BT

01698 424355






 

Interesting......

I called another company that is based at Willow House and they gave me the main switchboard number to call for Willow House.  Apparently it is a 3 storey building and each company has a Unit Number.

So, called main reception and they told me that Firefly moved out of these offices 3 weeks ago.  Doesnt have a forwarding address or telephone number.  Thinks they have moved to Hamilton. 

Main switchboard number for Willow House is 01698 464464

I just wonder if the Hamilton address that I posted above is their new address and they are just not fully up and running.  Maybe worthwhile keeping on trying that Hamilton number?

let us know how you get on won't you, would love to know the outcome of their move.   

Well, still no luck getting a phone number but after 2 emails and 2 weeks they are finally replying via email. Suppose that is better than no contact!

That's one of my many questions - now they are talking to me.
They have been my broadband ISP for the past 15 months and to date I've never needed to talk to them.  With broadband costs coming down, I thought I should look at the options - but I wasn't interested in paying 10ppm to ring and find out!!

Their website doesn't give any info on switching packages for existing customers (no surprise there) and still shows Willow House as their address: http://www.fireflyuk.net/html/contact.htm

I'll keep this thread updated with progress.