Just had this nasty letter slapped thru my post box. my comments are in [...]

As part of Abbey's continuing improvement and rationalisation programme, Business Banking have moved all its operational areas into one site. This will improve the efficiency of our operation, which will in turn will mean that we can provide you with an even better service (sic).

As a result of thie move, weve had to make some changes to some of the number you use to contact us on.

Fax Numbers
01633 222441 -> 0845 607 6300
01633 222441 -> 0845 607 6297

[this is the best bit]
As you will now see, we have also taken the opportunity to change from National rate numbers to local rate numbers, so in most cases it will now cost you less to get in touch with us.
[Obviously someone hasnt relised theres no such thing as local rate calls anymore]

The phone number to contct us from abroad is also changing:-
Old Number 01633 227 001 -> 0161 951 5777
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I just phoned them up on 18866 on the 0161 to ask why theyve changed and got the usual cr*p about "we get so many calls its easier to route an 0845" and then got told "if you dont like paying extra for calls dont call us" and then they hung up on me!!!!!

exactly what I thought.
--
I had the chairmans office phone me back late evening, apolgising for the service I had recived and begging me not to leave abbey.

They also tried to fob me off with, "due to the amount of calls they get its easier for customers to dial one number".

I however have had them promise to send me a full list of geographic numbers, Ill belive that when I see it.

Quote:
That just proves that 'the chairman's office' is also prepared to lie - and shows they, too, don't care about customers.

[quote author=aflack i hope this is useful to you   [/quote]


Not really i am afraid. I think your find that calls to these corporate rate 05511 numbers are charged by BT at 5p a min at all times.Which is even dearer then 0845!!!