Quote:However, Capital One have not managed to get the message, despite me writing 3 times! Is there anyone (apart from Capital One) I can complain to?
Registering with
www.mpsonline.org.uk does stop mailings from Capital One as they obviously computer screen against the MPS list. The fact that they ignored your letters is obviously down to the usual probllem of not enough customer service staff or customer service staff with sawdust for brains. However their IT director will obviously have realised that not screening against the MPS list has serious consequences as people on this list pretty much always notice and complain about any unsolicited mailings they still get.
Before registering with the MPS I would hear from CapitalOne monthly but now I never hear from them. My MPS registration has not stopped me receiving any mail that I do want to get.