When did they change their policy of charging 0870 numbers outside the inclusive minutes?

I have used my inclusive minutes to call 0870 numbers, and if I get charged for them, I won't be very pleased.

I originally signed up to the contract on the basis that these calls were included, and they have changed the terms of the contract that I originally signed up for, to my disadvantage.

I'm not an online customer, but a customer through Dial-a-phone.

Will check my next bill, and see what they say!!

I believe that old O2 contracts allow 0870 and other non-geographical numbers to be included in the inclusive minutes. However, new O2 contracts now exclude these numbers and charge them separately.

My contract has now run for 3 years, and the primary reason for me keeping it is that 0870  and 0845 numbers are effectively free as part of my minutes allowance. All new contracts on all networks now charge separately for these numbers as far as I am aware.

I believe it is just o2 Online Contract (with the 500texts) customers that get charged for calling NGN's.

Ordinary (retail) type o2 customers that don't normally get anywhere near that many texts do normally include calls to 0845/0870 as part of their inclusive minutes providing you are on a anytime plan.

I believe (but not sure) that the off-peak plans on the ordinary o2 retail don't get 0845/0870 included in inclusive minutes.

Also, I'm not actually sure you can make a complaint to the ASA over o2's misleading prices on the website as it isn't technically a advert.  I rung the ASA for clarification of this about CPW use of 0870 without any indication of the prices but was told it wasn't an advert so outside their remit.  I believe under these circumstances its trading standards but until OfCOM finally make their decision I would say its pointless just now.