Hello - I am new, so please be gentle. I have done all that's advised in the Guide and I'm very sorry if I'm being really stupid and missing it but I'm unable to find a direct number for the support package I've bought from PC World.

They're called "PC Performance" and the number is - 0870 850 0653

According to the website, their postal address is:

Write to: PC Performance Customer Services, PO Box 1686, Sheffield, S2 5YB, England.
Here is a link with

useful info

if it helps.

Thank you Dave, I wasnt sure if the other numbers would be ok. A mate told me about this site when I whinged about the 0870 thing, its very useful. I cant beleive I have been spending all that money when this site was here. Marvelous.

Thank you again.

Dave it worked

It wasnt the PC Performance dept, it was a multi choice number but it had technical support as one of the options, and through to them I got - marvelous.

Thank you very much for this, sorry for you having to repeat yourself for me, it is very much appreciated.

Might help if you smuggled out the internal phone directory, including the store list, with all the EX D numbers in it!

dont buy extended warentee it is a rip off. if anything majour goes wrong with it ie you break the screen you can call mastercare on 0870901600 and purchase there plan called mastercare repair and proctect which will cost around£100 they like to keep the mrp quiet as possible as they loose money on this. dont ever take a computer in to store for a health check they charge you £40 for putting in a disk and that runs a few rubbish programms that you could find on the web for nothing or they will just restore your pc back to manafacurer settings . if your going for a laptop then go for a toshiba,sony or a hp.The horror stories are more than likely true.i worked in customer services and 80 to 85% of call were abusive as pcworld stores and call centre are not very helpful and mess customers about and generaly pass you from department to department till you get fed up and either you go and buy another computer or they get you to buy there coverplan which everyone in pcworld calls it coverscam.

I bought a PC etc. from PC world some 3 years ago and had trouble with the screen during the first year and this was replaced like for like.....all OK.  

During the second year when the manufacturers guarantee had run out and I had the same problem again, this time it had to be replaced under the extra guarantee I had been enticed into taking out on the whole equipment. Oh boy was this a different story. They sent ABSOLUTE RUBBISH and when I queried this they said they had replaced like with like. Nonsense!! I am a person who does not take these things lying down and I had a huge battle with them bringing into the dispute the manager of the shop where I had bought the equipment and he refused to help until I told him that his shop was the retailer who had sold this to me and was dulty bound to help!!!!!!! After many more telephone calls, they eventually capitulated and sent me a larger and better screen.

After this episode, I would never take take out extra guarantee on any of their products ever again and even their employees quietly agree with me!!!!

My theory on buying is select the item you would best like, then shop around for prices on that item and buy without extra guarantee.

The 0800 number listed under PC World

0800 0565732 will put you through.

OPT 1 for Business . OPT 4  for PC performance